Workers Compensation Specialist

The Personal Injury Customer Relations (PICR) team is committed to conducting independent Internal Reviews and resolving escalated complaints for personal injury claimant’s fairly, timely and cost-effectively, meeting all regulatory standards and legislative requirements.

What you’ll do

• Undertake Internal Reviews of claims decisions requested by claimants and deliver responses to escalated complaints, in accordance with all regulatory standards and legislative requirements, in a way which best supports the objectives of the personal injury schemes we work within
• Be a pro-active team member, supporting the work of the Leader and Senior Customer Relations Specialists to lead, manage and deliver the operations of the team
• Be a pro-active teammate, supporting the work of other members of the team as required, including in areas such as Workload management, IT System use, Buddying, Training, Technical support, and Advice
• Ensure accurate recording and maintenance of data, records, and information relevant to Internal Reviews and escalated complaints
• Ensure that all Privacy standards and requirements are maintained and met, to minimise the risk of exposure of Claimants Personal and Health information

What you’ll bring

• Insurance Claims experience, preferably in the NSW Worker Compensation
• Qualifications in Law, Insurance, Medical, Allied Health or related disciplines
• Qualifications and/or experience in Dispute Resolution and/or complaints handling
• Demonstrated ability to interpret and apply legislation
• Strong legal and technical skills, particularly in an insurance setting
• Ability to hit the ground running and work in a fast-paced environment

What we can offer

• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
• Discounts and offers on a range of retail favourite stores as well as banking and insurance products
• Give back to our communities with payroll giving, donation matching and paid volunteer leave
• Invest in your brighter future with ongoing study support and career development programs; and
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

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Advertised: 30 Apr 2024 AUS Eastern Standard Time
Applications close: 31 May 2024 AUS Eastern Standard Time