Reporting to the Customer Service Manager, the Customer Escalations and Complains Lead will lead a team that sits alongside our Customer Service Centre and will centrally coordinate escalations and complaints to ensure they are tracked, managed and resolved by relevant business groups, and outcomes are reported to customers.
Join our team at Preston Reservoir as a Drinking Water Treatment Specialist! Reporting to the Area Lead, you'll safeguard water quality, drive efficiency, and manage projects for clean drinking water delivery.
Reporting to the Customer Escalations and Complains Lead, the Customer Escalations Coordinator will be responsible for supporting customers seeking to resolve escalated issues, ensuring escalated requests are resolved, as well as identifying systemic issues leading to escalated requests.
Reporting to the Manager Service Enablement Futures, the Project Manager will lead an ongoing pipeline of multiple projects, working closely with project partners to co-design projects ready for the tendering process. In this role, you will achieve multiple benefits from the enablement of innovative asset and non-asset solutions for new and emerging services in urban resilience and liveability, including large scale stormwater harvesting/ infiltration, IWM, waterway naturalisation and land activation.
Work in the team that monitors plant performance, ensures a safe working environment for capital or maintenance works by carrying out equipment isolations and operates the plant to ensure compliance with Melbourne Water, legislative and EPA requirements. (this role will involve shift work)
Reporting to the Manager Business Improvement, the IT Innovation Lead will lead IT innovation within Melbourne Water, creating opportunities for innovation and breaking through current barriers. In this role, you will promote technology innovation and create an environment where experimentation with digital technologies can be effectively fostered.
The Injury & Wellbeing Specialist is accountable to the Manager, Injury and Wellness for the delivery of health and wellbeing outcomes for Melbourne Water. This will primarily include the management of WorkCover claims and leading the return to work of both work and non-work-related injuries, illnesses and conditions.
Reporting to the Strategic Pricing Manager, the Economic Modelling Analyst is responsible for assisting in the production of high-quality price, revenue, customer and economic impact modelling. This role will provide assistance as required on projects and initiatives across the broader Pricing and Regulation team.
Reporting to the Executive General Manager Service Delivery, the role of General Manager Works Delivery is accountable for overseeing the planning, delivery and safe execution of all maintenance and minor capital field work across Water Supply, Sewerage, Drainage, Waterways and Catchments for Melbourne Water, ensuring optimisation of internal and external resources, and efficiency of delivery.
Reporting to the Program Lead you’ll have the opportunity to make a difference and add to our work environment, within a place where you can learn and perform to your fullest potential.
Reporting to one of our experienced Leading Hands, these roles will support the maintenance project works across our waterways and land assets.
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