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Senior Student Services Officer

Job No.: 574380

Faculty / Portfolio: Monash Business School / Student and Educational Services

Location: Caulfield campus

Employment Type: Part-Time (0.8)

Duration: Continuing appointment

Remuneration: Prorata of $77,512 - $83,664 pa HEW Level 06 (plus 17% employer superannuation)

  • Be inspired, every day
  • Take your career in exciting, rewarding directions
  • Be a part of an inclusive, collaborative community


Working closely with the Manager, Graduate Development, you will play an integral role within the student services team and be responsible for providing high quality service in order to enhance the student experience across the student lifecycle. This is a great opportunity to build your CV and develop your career within the education sector!

The overarching aim is to design, build and sustain support for students to achieve successful outcomes during and post their studies with the Monash Business School. The incumbent will work with the students through their student journey - from pre-enrolment advice, through to course completion, ensuring compliance with university policy.

As a part of this role, you will be involved with the development and implementation of programs and initiatives that enhance employability outcomes for students.  Developing and nurturing internal and external relationships with key stakeholders, and provision of effective advice and guidance to students will be a primary focus.

This is a varied and interesting role within a buzzing, creative and supportive team. In order to be considered you must have:

  • Well-developed administrative skills
  • Proven experience in customer service or client facing roles
  • Demonstrated ability to exercise high level of independence and initiatives
  • Ability to provide strong and timely advice
  • Most importantly, you will bring well developed problem solving and interpersonal skills to fulfil this role

What's on offer:

  • Supportive team culture
  • Excellent career opportunities
  • Opportunity to engage and contribute to student services output


Ms Alison Richardson, Graduate Development Manager, +61 3 990 31403

Position Description

 Download File PD - Senior Student Services Officer

Closing Date

Monday 19 March 2018, 11.55 pm AEDT


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