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Monash Connect Officer (Multiple Positions)

Job No.


Faculty / Portfolio:

Chief Information Officer
Student Communication Services
Monash Connect

Location: Caulfield campus 
Employment Type: Casual
Duration: Casual
Remuneration: Casual Loaded Rates will apply
  • Work within an exciting and diverse team
  • Make a progressive move to advance your Customer Service career
  • Be a front-line champion

The Opportunity

Monash University have exciting career opportunities available now!

If you are enthusiastic with a ‘can do’ attitude and really want to excel and develop your career, then please read on!

With leading academics and world-class resources, combined with a ranking in the top 100 universities worldwide, we offer all you need to build a brighter future to progress your career.

We are looking for driven Customer Service Officers to join us in our Monash Connect Team. Working within a dedicated and professional environment, you will be the first-point-of-contact for the resolution of staff, current and future student enquiries. You will use your excellent customer service skills, along with Monash University policy and systems knowledge to assist students, staff and members of the public with their questions. Comprehensive training will be provided to successful applicants.

Your specific duties will include but not be limited to:

  • providing exceptional first-point-of-contact customer service over the phone, via e-mail and face to face in a timely and efficient manner
  • escalating complex enquiries as required
  • ensuring accurate and timely data entry
  • completing relevant administrative tasks
  • ensuring professional conduct at all times especially when assisting with enquiries as well as liaising with your team.

These roles are casual however there are plenty of opportunities for the right candidates to continue and progress in their roles. In return, we will provide extensive training, support and resources to ensure you thrive in this role.

We also offer continuous development opportunities to allow you to further enhance your skill set and talents. If you are ready to take the next challenge in your career within a professional, dedicated and supportive environment, we would like to hear from you.

This role is a full-time position; however, flexible working arrangements may be negotiated.

Please note: You must have full working rights enabling you to work for a minimum of 12 months and also have a current and valid Working With Childrens Check or be willing to obtain one. Flexibility to work across all Monash campuses in Melbourne is also required.

Your application must address the selection criteria. Please refer to "How to apply for Monash Jobs"


Mr Lee Johnson, Monash Connect Senior Team Leader, 03 9903 1411

Position Description

Download File PD - Monash Connect Officer

Closing Date

Tuesday 26 September 2017,  11.55pm AEST

Supporting a diverse workforce

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