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Details - Director, Sales and Customer Experience

Director, Sales and Customer Experience

Apply now Job no: 554414
Work type: Fixed Term
Location: Location Independent, Melbourne (Bundoora)
Categories: Professional, Management

Director, Sales and Customer Experience

  • Leadership of national sales function to achieve strategic growth goals
  • Full time, 3 year Fixed Term position
  • Competitive salary will be offered commensurate with experience

About the role

Reporting directly to the Chief Marketing Officer, you will be responsible for leading the domestic sales function in order to achieve revenue and student load objectives. The role drives the implementation of an acquisition and conversion strategy on behalf of the University.  

The successful candidate will have a great opportunity moving into this role to:

  • Deliver on La Trobe’s new strategic plan, focusing on improving the student experience
  • Lead innovation of existing recruitment programs and drive new business development
  • Shape the overall marketing strategy as a member of the senior leadership team;

Key Accountabilities for the position include:

  • Development of a dynamic sales and customer service culture.
  • Lead the development and implementation of strategic sales and student recruitment initiatives.
  • Drive enhanced sales process design, CRM and customer engagement.

Skills & Experience

To be successful in this position you will have:

  • Extensive sales and business development experience in a senior capacity within a large and complex organisation
  • Strong leadership capability with the ability to communicate La Trobe University’s vision and goals to our customers
  • Proven ability to build rapport with key leaders to develop relationships on an international scale whilst representing the University in an exemplary manner.

If you would like to take student recruitment to the next level at La Trobe University then we would like to hear from you.

How to Apply

Closing date:  11pm Wednesday 21st February 2018

Position Enquiries:

Justin Bolton T: (03) 9479 1073, E: j.bolton@latrobe.edu.au

Position Description below:

Download File PD- Director Sales and Customer Experience.pdf

This position is open to people with a valid full-time working visa.

Please scroll down to apply.


La Trobe University is an Equal Opportunity Employer.

All La Trobe University employees are bound by the Working with Children Act 2005.  If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.

For further enquiries on how to apply for this role, please contact Senior Recruitment Business Partner Justin Bolton on +61 (03) 9479 1073

To apply and to view the position description please visit http://www.latrobe.edu.au/jobs and search for job number 554414 under current vacancies.

About La Trobe

La Trobe University’s success is driven by people who are committed to making a difference. They are creative and highly motivated, pursue new ideas and create knowledge. La Trobe is one of Australia’s research leaders, and the largest provider of higher education to regional Victoria. La Trobe University turned 50 in 2017, and over the half century of its existence it has established a reputation as an innovative and accessible university, willing to take risks and take on challenges.  Our teaching and research address some of the most significant issues of our time and we’re passionate about driving change through operational excellence to benefit the communities we serve.


Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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Recruitment contacts

  • T: +61 (0)3 9479 1234
  • F: +61 (0)3 9471 0369

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