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Senior Field Services Representative

Apply now Job no: 495767
Work type: Permanent Full-Time
Location: Sydney - Granville

Our Company 

Tabcorp is one of the few integrated gambling and entertainment companies in the world. We deliver excitement and fun to our customers through our retail, digital and media platforms.

Our 3,000 strong team is as diverse as Australia itself. Our people drive leading brands and industry-first sustainability efforts, here and internationally. They've also made Tabcorp a top 100 ASX company.

This leadership is reflected in who we are. If, like us, you're a passionate, positive playmaker and you want to use your talent to create amazing outcomes, we'd love to hear from you. 

Role Snapshot

Our Field Services Representative team located in Granville are at the forefront of our business, within Pubs/Clubs, ensuring we are delighting our customersby going above and beyond to meet customers needs. This opportunity will be responsible for performing repairs to Electronic Gaming Machines in a Field environment accompanied by workshop repairs when required. The product range encompasses Keno, wagering, computer equipment and associated products. As a member of the team you will be required to work in-line with TabCorp's Ways of Working taking the initiative to ensure a collaborative and engaged environment.

How you will contribute 

Highlights of the role are as follows;

  • Attend, update and close service calls in line with our SLA's ensuring customer satisfaction
  • Perform technical services including support and install on all our products in particular Electronic Gaming Machines, which is underpinned by your ability to apply logical, methodical and analytical approach to solve complicated problems. 
  • You will lead by example to ensure our team values and KPI's are applied with a strong focus on customer satisfaction.

Our Ideal Person

As the ideal person for this role you must have an extensive background in the field of repairing, installing and commissioning Electronic equipment. You will hold a minimum Certificate II in Electrotechnology or Electronics with sound experience servicing electronic equipment in a customer service environment. Experience in a supervisory capacity with the ability to effectively communicate (written and verbal) accompanied by strong reporting and administrative skills. The ability to lead and manage small teams and to also work independently.  

You must be able to attain a NSW Gaming Licence.

Advantageous Qualities

Experience working with Gaming Machines and associated peripheral equipment that includes working on link jackpot systems, player loyalty systems, hold a current NSW Gaming License.

Please note you are required to hold a current class "C" drivers' license

At Tabcorp, we create entertainment experiences where the passion, thrills and enjoyment of the Australian way of life come alive.  At the same time, we put back into our communities and take our social responsibilities seriously. We want you to love the game like we do. 

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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