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Services Manager

Apply now Job no: 495923
Work type: Permanent Full-Time
Location: Sydney - Granville

Our Company 

Tabcorp is one of the few integrated gambling and entertainment companies in the world. We deliver excitement and fun to our customers through our retail, digital and media platforms.

Our 3,000 strong team is as diverse as Australia itself. Our people drive leading brands and industry-first sustainability efforts, here and internationally. They've also made Tabcorp a top 100 ASX company.

This leadership is reflected in who we are. If, like us, you're a passionate, positive playmaker and you want to use your talent to create amazing outcomes, we'd love to hear from you.  

Role Summary

This role will see you provide day to day operational direction, leadership and support to our team of field services resources to ensure quality and productivity objectives are met. As the Team Lead for our NSW team you will plan and oversee schedules of work, supervise team members on a day to day basis. Further, your outstanding resourcing skills will see you managing existing team members as well as engaging external casual resources as required to support our business growth in NSW.

 How you will contribute 

This role will primarily include, however not limited to;

  • Review and report on the performance of the team, identifying resource requirements
  • Ensure the most effective utilisation of resources, planning, scheduling and monitoring the work of the team
  • Monitor Open Calls and Returned Stock Aging, and ensure targets are achieved.
  • Liaise with key customers, account / program managers and colleagues on service delivery and KPI management
  • Develop and grow a high performing team that is driven by delivering exceptional customer service

Our Ideal Person

As the ideal person for the role you will have extensive experience working within a Field Services team with exposure in leading and engaging a high performing team in an engineering/IT or other technical industry. You will be a proven leader holding an outstanding track record in developing talent from the ground up including developing mentoring programs. You will have strong people management skills accompanied by a sound understanding of change management. You have a customer centric focus with the ability to drive the service delivery with a customer first approach. An experienced manager with a sound understanding of commercial SLA and KPI. The ability to provide complex reporting accompanied by strong analysis skills. A hands on approach to process review, improvements and implementation.

When you join our team you'll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs. 

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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