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Systems Specialist - Salesforce

Apply now Job no: 497374
Work type: Permanent Full-Time
Location: Melbourne
Categories: Networks & Systems Administrators

Systems Specialist - Salesforce

Our Company

Tabcorp is one of the few integrated gambling and entertainment companies in the world. We deliver excitement and fun to our customers through our retail, digital and media platforms.

Our 3,000 strong team is as diverse as Australia itself. Our people drive leading brands and industry-first sustainability efforts, here and internationally. They've also made Tabcorp a top 100 ASX company.

This leadership is reflected in who we are. If, like us, you're a passionate, positive playmaker and you want to use your talent to create amazing outcomes, we'd love to hear from you.  

Role Snapshot/Role Summary

The primary requirement of the position is to provide Application & System level administration services relating to the Customer Relationship Management tool (Salesforce Sales & Marketing Cloud & Communities modules).

The position is a key role in the development and support process and requires a deep understanding of Salesforce, its integration points and the interactions and processes carried out by the business


 How you will contribute

·  Providing general application and administrative support for CRM tools.

·  Responsible for the resolution of application issues/bugs as part of Application support as it relates to Salesforce and associated integrations.

·  Developing and configuring workflows in the nominated tool for various ITIL processes.

·  Designing and developing CRM tool enhancements as per business requirements.

·  Demonstrating and providing technical expertise to assist other in gathering business requirements.

·  Maintaining the content of the CRM tool

·  Application user management including addition and deletion of users where required

·  Liaising with Sales & Marketing and other business and technical teams as and when required.

·  Controlling changes made to the Application and ensuring they are in alignment with Service Management objectives.


Our Ideal Person

·  Good understanding and experience in Salesforce application development

·  Deep understanding of Customer Relationship Management discipline and related business practices.

·  Some experience with Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, Apex, JSON etc.) a must

·  Working knowledge of typical systems integration such as web services, API's, and other forms of data and/or transaction based integration technologies

·  Working knowledge of the technologies web applications, networks, protocols and email (SMTP, POP3)

·  Familiarity with Agile work practices

·  Basic understanding of requirements gathering

·  Understanding of the Software Development Lifecycle (SDLC)

·  Use the SDLC to develop, test and implement new business requirements

·  Understand and follow the Change and Release process


When you join our team you'll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs.




Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time

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