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Service Desk Analyst

Apply now Job no: 497378
Work type: Permanent Full-Time
Location: Melbourne

The Company

Tabcorp offers you more than a job – we want you to make a difference to our customers and to do extraordinary things.  We are Australia's leading gambling entertainment company and are proudly ranked the global industry leader by the Dow Jones Sustainability Index.  We offer you variety in your career direction and support your personal growth. We work in flexible ways and give you more choice in how you work – as Tabcorp evolves, so will you.

The Role

Our IT Service Desk team have an exciting opportunity for a customer focused Service Desk Analyst to join us. Reporting through to the Service Desk Team Leader, the Service Desk Analyst will provide first and second level support to Tabcorp across multiple sites in Australia.

The Responsibilities

The successful candidate will be responsible for providing exceptional customer service to internal and external customers alike. Logging and maintaining incidents and service requests within the Service Desk software and escalating service desk incidents and requests to the appropriate Service Provider Groups. Actively monitoring and driving the timely resolution of incidents and service requests on behalf of the customer, following up service requests with customers to ensure quality outcomes and ensuring the quality of data in tickets. You will take ownership of incidents and requests end to end, and driving vendors and internal support staff to the resolve such incidents

The Person

You will have Tertiary qualifications in IT or related discipline. Demonstrated previous experience working in a Help Desk role/environment or in an inbound call Centre. A demonstrated aptitude for technology and IT systems, competent in MS Office suite including Outlook, customer Service training or equivalent experience. 

Experience with service desk software & service desk telephony systems and with Microsoft Active Directory. Demonstrated skills in trouble shooting hardware, peripheral and remote access issues as well as demonstrated analytical skills to diagnose and resolve operational, software and mobile device problems.

Additionally, to be considered for this opportunity you will have a genuine passion for customer service and technology coupled with excellent verbal and written communication skills and an excellent phone manner. You will be outcome focused and highly organised with an ability to prioritise and multi task to ensure customer service standards and SLA's are met.

TAt Tabcorp, we create entertainment experiences where the passion, thrills and enjoyment of the Australian way of life come alive.  At the same time, we put back into our communities and take our social responsibilities seriously.  We want you to love the game like we do.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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