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UX Researcher

Apply now Job no: 497413
Work type: Permanent Full-Time
Location: Melbourne

Our Company

Tabcorp is one of the few integrated gambling and entertainment companies in the world. We deliver excitement and fun to our customers through our retail, digital and media platforms.

Our 3,000 strong team is as diverse as Australia itself. Our people drive leading brands and industry-first sustainability efforts, here and internationally. They've also made Tabcorp a top 100 ASX company.

This leadership is reflected in who we are. If, like us, you're a passionate, positive playmaker and you want to use your talent to create amazing outcomes, we'd love to hear from you.  

Role Summary

Our Customer Insights team are seeking a UX Researcher who has a genuine love for digital products, people, the user centered design process and user experience. The role will support the UX Research Manager in managing Tabcorp's UX customer insights capability, and in conjunction work closely with the UX team, product and cross functional teams as part of the user centred design process.

How you will contribute

You will see yourself being involved in the following areas;

  • Be the voice and advocate of the customer
  • Propose and conduct user research activities for specific areas of our business
  • Facilitate/moderate a variety of customer facing research activities including user testing sessions, contextual enquiries, field studies
  • Plan and conduct qualitative and quantitative research using a variety of methodologies including surveys, workshops
  • Report the learnings/insights from research activities primarily to the UX and product teams
  • Preparation of reports, presentations and other documentation to additional stakeholders

Our Ideal Person

Tertiary qualifications in a relevant Bachelor degree (Psychology, Human Centred Design, Marketing) along with sound experience in a previous UX Research role either client or agency side.  The ability to design surveys/script questionnaires and analyse data is key to success in this role along with strong presentation and report writing skills. The successful candidate will have exceptional communication skills, having the ability to effectively communicate across all levels of the business.

When you join our team you'll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs. 



Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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