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Service Support Centre Consultant (Casual)

Apply now Job no: 497628
Work type: Casual
Location: Sydney - Granville

Our Company

Tabcorp is one of the few integrated gambling and entertainment companies in the world. We deliver excitement and fun to our customers through our retail, digital and media platforms.

Our 3,000 strong team is as diverse as Australia itself. Our people drive leading brands and industry-first sustainability efforts, here and internationally. They’ve also made Tabcorp a top 100 ASX company.

This leadership is reflected in who we are. If, like us, you’re a passionate, positive playmaker and you want to use your talent to create amazing outcomes, we’d love to hear from you.  

Role Snapshot/Role Summary

Thrust into the frontline of our B2B call centre, this role is pivotal in supporting our venue partners across our core business operations. On-the-job training will be provided to bring you up to speed with our products, including TAB, Keno and Sky.  You will apply this training as a technical expert on all products as you partner with our valued venues.

 How you will contribute

Assisting clients with queries through effective fault resolution

Educating our valued partners on wagering products

Effectively managing inbound calls from around the country

Our Ideal Person

We are looking for a strong team player with an exceptional customer service background.  Working knowledge of products is not essential however a shared passion for ensuring quality service is.  Call centre experience is advantageous although not necessary.  A positive attitude coupled with great enthusiasm will go a long way for the right person.

As the right person for the position you will be a team player with previous experience in a Customer Service role. Whilst experience operating TAB/ Keno equipment or experience in an inbound call centre is desirable, it is not essential.

Only candidates with availability to work non-standard hours including weekends need apply. Shifts vary between 5-8 hours in length and are on a rotating roster between 8am and midnight.

When you join our team you’ll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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