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Operations Support Analyst - Digital

Apply now Job no: 497672
Work type: Permanent Full-Time
Location: Melbourne

Our Company

Tabcorp is one of the few integrated gambling and entertainment companies in the world. We deliver excitement and fun to our customers through our retail, digital and media platforms.

Our 3,000 strong team is as diverse as Australia itself. Our people drive leading brands and industry-first sustainability efforts, here and internationally. They’ve also made Tabcorp a top 100 ASX company.

This leadership is reflected in who we are. If, like us, you’re a passionate, positive playmaker and you want to use your talent to create amazing outcomes, we’d love to hear from you.  

Role Summary

Reporting through to the Digital Support Team Leader the roles will provide operational support to Tabcorp’s digital platform. Ensuring correct processes and procedures are followed and implemented to support the Digital team, alongside providing Level 1 and Level 2 support of the digital platform from an incident and problem perspective, to ensure high levels of reliability and availability.

How you will contribute

The primary responsibilities of this role include ensuring continued operation of the digital platform through the provision of Level 1 and Level 2 support, managing and resolving incidents at a functional or configuration level, proactively keeping incident managers informed of the progress of incidents and analyzing problems and trends to reduce the overall number of incidents related to application problems.

Our Ideal Person

You will be tertiary qualified in a technology related discipline, have an ITIL framework foundation certificate and will have experience in an operational/digital applications support role with Linux based systems and cloud computing. As well as having a good general understanding of the IT industry, including incident, problem, change, release and the software development lifecycle.

With a couple of years experience since leaving university you will be hungry for the next challenge and eager to move into the exciting digital space where you will gain great experience and training. With excellent communication and customer service skills demonstrating compassion and customer understanding, you will be proactive, have good problem solving ability, be keen to learn and will thrive in a busy environment.

You must also be able to work on a rotating on-call 24x7 support roster, providing onsite support when you are on-call on Saturdays. This will be rewarded with a 3 day break.

When you join our team you’ll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs.



Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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