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VIP Acquisition Manager

Apply now Job no: 497730
Work type: Permanent Full-Time
Location: Head Office – The Shard
Categories: Bookmaker/ Betting Officer

Key Responsibilities & Accountabilities:
• Comprehensive oversight and management of all VIP accounts and delivery of VIP acquisition targets
• Coordinating efforts across Sun Bets and Newscorp to exceed internal targets and customer service expectations
• Establish and drive the brand’s VIP strategy and growth plans for VIP customers
• Report on performance, priorities and related projects
• Deliver positive return on investment from VIP initiatives
• Develop account management ethos and capabilities within the business

Measures of Performance:
• Deliver positive return on investment from VIP initiatives
• Acquire and retained agreed volume of customers at agreed value

Capabilities:
(insert from relevant framework)
• Outstanding service and customer-centric ethic
• Deeply commercial and able to think on feet to solve issues
• Strong influencing/ persuading skills
• Outstanding negotiation skills
• Ability to work in high pressure environment and flexibility to adapt to changing customer demands

Qualifications & Experience: Essential
• Proven ability to acquire and build a VIP database
• Proven experience of sport and casino VIP management in the gaming industry
• Proven ability to build rapport with highly valuable/ demanding customers without losing sight of commercial imperative
• Outstanding communication

Desirable but not essential
• Previous management experience
• Degree educated in a commercial discipline

Advertised: GMT Daylight Time
Applications close: GMT Daylight Time

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