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Junior Casino Product Manager

Apply now Job no: 497798
Work type: Permanent Full-Time
Location: UK London HO – The Shard
Categories: Developers/ Programmers

Key Responsibilities & Accountabilities:

• Act as a casino expert to help and support contact centre staff
• Assist with escalated casino incidents.
• Liaison with third party suppliers to resolve incidents and provide an excellent customer experience.
• Management of the game launch process and other related content management procedures
• Provide a customer focussed input into the casino product roadmap.
• Provide casino training as required.
• Refine and improve casino related processes.
• Support for CRM and promotional teams.
• Game reviews for fraud and payments teams.
• General assistance to the Casino Product Manager

Measures of Performance:

• Achieving KPIs as determined by Casino Product Manager
• Increase in turnover and player retention for Casino.
• Reduce customer contact resolution times.
• Improved customer satisfaction measures.

Capabilities:

• Good knowledge and passion for online gambling and or casino industry
• Excellent written and verbal communication skills
• A committed team player
• Strong organisation skills
• Proactive and process driven approach to work
• A self-motivated individual who possesses drive, ambition and commitment
• Attention to detail
• Time management skills

Qualifications & Experience:

• 2+ years casino / gaming experience, preferably in a large organisation
• Strong computer literacy in Microsoft Office suite
• Knowledge of Playtech IMS system preferred

Advertised: GMT Daylight Time
Applications close: GMT Daylight Time

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