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Team Leader

Apply now Job no: 497907
Work type: Permanent Full-Time
Location: Sydney - Granville

Team Leader - SSC

Our Company

Tabcorp is one of the few integrated gambling and entertainment companies in the world. We deliver excitement and fun to our customers through our retail, digital and media platforms.

Our 3,000 strong team is as diverse as Australia itself. Our people drive leading brands and industry-first sustainability efforts, here and internationally. They’ve also made Tabcorp a top 100 ASX company.

This leadership is reflected in who we are. If, like us, you’re a passionate, positive playmaker and you want to use your talent to create amazing outcomes, we’d love to hear from you.  

 

Role Snapshot

As one of our SSC Team Leaders you will be managing the daily operational activity whilst driving an engaged culture within your and the wider team.  Through strong relationships Team Leaders will provide support and ongoing development for both successful team and individual performance.

 Working with your team

  • Ensure the efficient running of the Service Support Centre through the effective management of Team Members.
  • Manage escalated problems and/or difficult calls to an appropriate outcome in collaboration with the SSC Manager.
  • Motivate, coach and manage Team member’s performance and behaviour.
  • Ensure contribution to SLA targets are maximized through efficiency, activity and metrics.

 

Our Ideal Person

Our ideal person will have experience in a role similar to this one having led a team in a call centre environment before (or is excited by the new challenge of doing so).  Skills in particular that are desirable within this Team Leader role include a good working knowledge in excel working with processes and systems.  Someone that is great at building relationships and rapport, a strong analytical mind to identify opportunities and areas of improvement is also sought after.
If you share our passion for staff development and strong call centre performance, we encourage you to apply.

This role will require weekend work.

When you join our team you’ll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs.

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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