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Technical Support Engineer - Granville

Apply now Job no: 498999
Work type: Permanent Full-Time
Location: Sydney - Granville

Our Company

Tabcorp is a world-class diversified gambling entertainment group and an ASX50 company. 

In December 2017 we combined with Tatts Group and now operate the iconic brands Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing and Sky Sports Radio. We also deliver leading gaming services and products through Tabcorp Gaming Solutions, MAX and Ebet.

Our 5,000-plus strong team is as diverse as Australia itself. Our people drive familiar brands which ignite passion and excitement in millions of Australians and have fun doing it.

Our Tech Team

Technology underpins everything we do at Tabcorp.  Our tech team are passionate technologists who inspire and are inspired by our customers.  Our team adopt contemporary ways of working to deliver solutions and create value for our businesses.  We are currently going through an exciting integration and transformation and we are seeking exceptional talent to deliver our new strategy. 

Role Summary

As the Technical Support Engineer you will provide technical support and management of Tabcorp’s Call Centre Technology infrastructure ensuring that capacity is available at all times to meet business requirements.

How you will contribute

Duties will include but not be limited to:

  • Support Call Centre technology including system administration, Maintenance, Integration, database programming and configuration, upgrades and installs. Undertake moves, adds and changes.
  • Carryout preventative maintenance programs.
  • Design solutions to meet client requirements in line with the business technology architecture. Work with project teams to install solutions.
  • Perform troubleshooting, diagnosis and timely resolution of problems.
  • Maintain documentation and awareness of the Call Centre technologies.
  • Repair/maintain peripheral equipment.
  • Build and maintain open and collaborative relationships with key stakeholders, based on trust and delivery
  • Act as SME for project teams, providing feasibility reports and cost estimations.
  • Work as part of small project teams, participate in projects, upgrades and enhancements.
  • Ensure the delivery of all programs of work meet compliance with relevant statutory and regulatory requirements regarding IT governance, processes, security and employees (including health and safety).
  • Provide outstanding customer service and experiences, own and act on issues effectively and efficiently. Strive to exceed customer expectations.

Our Ideal Person

  • Accredited tertiary qualifications in a relevant field
  • Drivers licence
  • Australian Communications Authority Cabling Licence (nice to have)
  • 3+ year’s commercial experience in a Desktop and Call Centre Support
  • Electronics knowledge, to assist in repairing peripheral devices (nice to have)
  • Knowledge in call centre telephony technologies: Automatic Call Distribution (ACD) systems, Interactive Voice Recognition (IVR), Natural Language Speech Recognition (NLSR), Computer Telephony Interface (CTI), call routing, intelligence queuing
  • Strong knowledge of operating systems. Windows, Solaris, Linux, Citrix, MIS, Work Force Management (WFM) administration
  • Proven ability to deliver quality service/outcomes in a fast pace and challenging environment
  • Detailed knowledge of gambling and entertainment industries (nice to have)
  • The position has an on-call component, you should be prepared and willing to participate in a rotating on-call roster
  • The position may require Saturday work on a rotational basis, you should be prepared and willing to participate in Saturday and out of hours work
  • This position also has a physical component requiring the ability to lift and move equipment

We are looking for people who want to part of our transformation journey and have a deep passion for technology, and innovation. People who are always looking for ways to do things better and are committed to going above and beyond for our customers. 

In return, we offer a great place to work where people come first and being part of our TabTech team means you also enjoy:

  • access to amazing inner city office locations in Sydney and Melbourne with an exciting office move on the horizon in Brisbane
  • excellent career growth opportunities – work on exciting new technologies and access industry leading training and events
  • flexible work environment, part-time and job sharing opportunities, market leading parental leave

We believe each of our TabTech team members have a part to play in our broader success.  We have a genuinely inclusive culture where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au 

 

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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