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Team Manager

Apply now Job no: 499283
Work type: Permanent Full-Time
Location: Sydney - Granville

Our Company

Tabcorp is a world-class diversified gambling entertainment group and a top 50 ASX company. 

We operate the iconic brands Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing and Sky Sports Radio. We also deliver leading gaming services and products through MAX.

Our 5,000-plus strong team is as diverse as Australia itself. Our people drive familiar brands which ignite passion and excitement in millions of Australians.

This leadership is reflected in who we are. If, like us, you’re truly customer-led and you want to use your talent to create awesome moments, we’d love to hear from you. 

Role Summary

We are looking for five high calibre people leaders who has proven success within a customer service environment.  You will be able to demonstrate ability to drive a high-performance culture, be innovative and think outside the box. You should have a strong understanding of performance metrics, coaching and development, leading change and ability to resolve people, operational, technical and customer issues.

As part of the Management Team you will lead and inspire your team to deliver exceptional customer service, and drive results.  You will engage, motivate and develop your team, lead by example and provide guidance across regulatory requirements. The Tabcorp Customer Service Centre is a fast paced, high-volume environment delivering a culture of high service standards. You will work in consultation with the Operations Manager to ensure delivery of excellent customer service in accordance with Tabcorp regulations.

How you will contribute

  • Responsible for continual leadership, and development of team members
  • Deliver against customer centric service targets as well as identifying areas of improvement
  • Drive improvement in the Net Promoter and transactional Customer Satisfaction Scores
  • Dedication to building a customer centric culture to ensure a great yor team deliver a great customer experience  

Our ideal person

  • Must have min 2years’ experience in a Team Leader/Manager role
  • Highly effective team leadership skills
  • Demonstrate exceptional interpersonal skills
  • Ability to work in a fast paced environment

Benefits with working for Tabcorp

In return, we offer a great place to work where people come first and being part of our Tabcorp Technology team means you also enjoy:

  • Parking | competitive salary package & benefits
  • Permanent position with excellent career growth opportunities
  • Convenient 1-minute walk to Clyde railway station
  • 3-minute walk to Granville railway station
  • Flexible work environment Leadership and development & Career progression opportunities
  • Collaborative and Inclusive Culture
  • Fantastic Company Benefits

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au

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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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