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Applications Support Engineer - Customer Channels (Digital Retail)

Apply now Job no: 501423
Work type: Permanent Full-Time
Location: Melbourne

Our Company

Tabcorp is a world-class diversified gambling entertainment group and an ASX50 company.  

In December 2017 we combined with Tatts Group and now operate the iconic brands Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing and Sky Sports Radio. We also deliver leading gaming services and products through Tabcorp Gaming Solutions, MAX and Ebet.

Our 5,000-plus strong team is as diverse as Australia itself. Our people drive familiar brands which ignite passion and excitement in millions of Australians.

This leadership is reflected in who we are. If, like us, you’re a passionate, positive playmaker and you want to use your talent to create amazing outcomes, we’d love to hear from you.  

Role Snapshot/Role Summary

We are looking for 2 talented Support Engineers – Digital Retail and our brick and mortar Retail network to join our high performing team in Melbourne. This role will appeal to a high performing support professional or a graduate with 2-3 years professional work experience looking to move to a top 50 ASX listed corporate or a Wagering and Gaming enthusiast looking to make a move to the largest Wagering business in Australia.

The role reports directly to the Team Lead and will work within the Customer Channels stream and provide production support and deliver high quality products and services for our customers. As part of the team you will champion agile ways of working and drive continuous improvement.

The successful applicant will be joining at a very exciting time, given the recent growth within the organisation. 

The role will focus on

  • Assisting in developing, documenting, and maintaining platforms, automation and tooling for Wagering & Trading Technologies. Increase the flow of work in production support teams.
  • Troubleshooting technical problems.
  • Maintaining awareness of releases and enhancement requirements and the impact these have on system maintenance.
  • Maintaining up to date knowledge of contemporary approaches, techniques, and technologies used in the building, deployment, and configuration of cloud platforms.
  • Assisting teams to troubleshoot challenging technical problems.
  • Analysing incidents and trends to reduce the overall number of incidents related to application problems.
  • Participating in workshops, stand ups, product demonstrations and retrospectives.
  • Identifying and evaluate industry innovations, trends and offerings

Our Ideal Person

We are looking for a support engineer who has demonstrable technical experience and who has had the opportunity to apply his/her software technical skills, has a strong focus on software automation and customer service skills in a commercial environment.

This role will work closely with the wider business and will require excellent written and verbal communication skills, as well as the ability to influence others by developing strong working relationships by delivering outstanding results in line with the Tabcorp vision to create a world class customer experience. You will be expected to work as part of an on call roster.

When you join our team, you’ll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs.

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au

 

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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