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Desktop Support Analyst

Apply now Job no: 501425
Work type: Permanent Full-Time
Location: Sydney - George Street
Categories: Helpdesk & IT Support

Our Company

Tabcorp is a world-class diversified gambling entertainment group and an ASX50 company. 

In December 2017 we combined with Tatts Group and now operate the iconic brands Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing and Sky Sports Radio. We also deliver leading gaming services and products through Tabcorp Gaming Solutions, MAX and Ebet.

Our 5,000-plus strong team is as diverse as Australia itself. Our people drive familiar brands which ignite passion and excitement in millions of Australians and have fun doing it.

Our Tech Team

Technology underpins everything we do at Tabcorp.  Our tech team are passionate technologists who inspire and are inspired by our customers.  Our team adopt contemporary ways of working to deliver solutions and create value for our businesses.  We are currently going through an exciting integration and transformation and we are seeking exceptional talent to deliver our new strategy. 

Role Summary

The ideal candidate will have previous experience in Desktop Support role within an enterprise environment with experience supporting O365 suite, experience with ServiceNow, active directory, Skype technology and AV support. Solid understanding of current Windows & Mac OS versions, knowledge of computer networking and good understanding of anti-virus and desktop security products. Solid understanding of ITIL processes such as incident management process is a must. There is an on-call component based on a rotating roster.

The Responsibilities

The successful candidate will setup and configure Desktop & Laptop PCs with Tabcorp's Standard Operating Environment. Installation, removal, configuration and ongoing usability of approved desktop software for SOE devices and configure peripherals and software according to security standards and guidelines. The role will assist the IT Service Desk by providing First and Second Level Support and provide onsite/offsite and remote support to users for cases escalated by the IT Service Desk. Provide training to users on use of Desktop hardware and software as well as install, troubleshoot and maintain Tabcorp's IP telephony system.

Our Ideal Person

The ideal candidate will have previous experience in Desktop Support role within an enterprise environment with experience supporting O365 suite, experience with ServiceNow, active directory, Skype technology and AV support. Solid understanding of current Windows & Mac OS

We are looking for people who want to part of our transformation journey and have a deep passion for technology, and innovation. People who are always looking for ways to do things better and are committed to going above and beyond for our customers. 

When you join our team, you’ll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs.

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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