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Group Operations Centre (GOC) Operator

Apply now Job no: 501503
Work type: Permanent Full-Time
Location: Brisbane
Categories: Helpdesk & IT Support, Networks & Systems Administrators

Our Company

Tabcorp is a world-class diversified gambling entertainment group and an ASX50 company. 

In December 2017 we combined with Tatts Group and now operate the iconic brands Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing and Sky Sports Radio. We also deliver leading gaming services and products through Tabcorp Gaming Solutions, MAX and Ebet.

Our 5,000-plus strong team is as diverse as Australia itself. Our people drive familiar brands which ignite passion and excitement in millions of Australians and have fun doing it.

Our Tech Team

Technology underpins everything we do at Tabcorp.  Our tech team are passionate technologists who inspire and are inspired by our customers.  Our team adopt contemporary ways of working to deliver solutions and create value for our businesses.  We are currently going through an exciting integration and transformation and we are seeking exceptional talent to deliver our new strategy. 

Role Summary

The Group Operations Centre (GOC) monitors and provides level 1 and 2 support to the Tabcorp Group environment 24 hours a day, 7 days a week and 365 days a year. Additionally, operators will be accountable for triaging, responding to and managing incidents.

How you will Contribute

  • Monitor a wide variety of information and network systems that include, but are not limited to LAN/WAN systems, routers, switches, firewalls, Unified Communication systems, servers, storage, backup, operating systems and core applications
  • Leverage various tools to identify outages, analyse trends & investigate alerts
  • Provide timely response to all incidents, outages and performance alerts. Categorising issue, perform basic triage and drive escalation to the appropriate technical teams
  • Identify and prioritise incidents in accordance with customer business requirements, organisational policies and operational impact
  • Document all actions in accordance with standard company policies and procedures
  • Notify customer and third-party service providers of issues, outages and remediation status
  • Collaborate with internal and external technical and service teams to create and/or update technical documentation of our processes and procedures used throughout normal operations
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, backups, script execution, router installs etc.)
  • Provide after hours support for teams in 24 x 7 environment operational environment with high uptime requirements such as our Wagering and Gaming Retail and Facilities critical infrastructure (air conditioning, UPS, generators)
  • Monitor and manage ticket queue

Our Ideal Person

  • Minimum three years’ experience supporting and monitoring network systems, servers or storage in an enterprise environment.
  • Previous Network Operations experience is strongly preferred
  • Strong analytical skills and ability to diagnose server or network alerts, events or issues
  • Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-pressure situations
  • Broad experience using a variety of monitoring and ticket management tools
  • Proven ability to multi-task and follow guidelines and instructions
  • Strong attention to detail and ability to focus and stay cool under pressure
  • Drivers Licence and own transport. You will be required at times to travel between 2 data centres
  • Ability to quickly assess and prioritise faults and respond or escalate appropriately
  • Willingness to accept, learn and adapt to new technology

We are looking for people who want to part of our transformation journey and have a deep passion for technology, and innovation. People who are always looking for ways to do things better and are committed to going above and beyond for our customers. 

In return, we offer a great place to work where people come first and being part of our TabTech team means you also enjoy:

  • access to amazing inner city office locations in Sydney and Melbourne with an exciting office move on the horizon in Brisbane
  • excellent career growth opportunities – work on exciting new technologies and access industry leading training and events
  • flexible work environment, part-time and job sharing opportunities, market leading parental leave

We believe each of our TabTech team members have a part to play in our broader success.  We have a genuinely inclusive culture where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au 

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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