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Concierge - VIC

Apply now Job no: 501591
Work type: Casual
Location: Melbourne

Our Company

Tabcorp is a world-class diversified gambling entertainment group and an ASX50 company.  

In December 2017, we combined with Tatts Group and now operate the iconic brands TAB, Tatts, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing and Sky Sports Radio. We also deliver leading gaming services and products through Tabcorp Gaming Solutions, MAX and Ebet. 

Our 5,000-plus strong team is as diverse as Australia itself. Our people drive familiar brands which ignite passion and excitement in millions of Australians.

This leadership is reflected in who we are. If, like us, you’re a passionate, positive playmaker and you want to use your talent to create amazing outcomes, we’d love to hear from you.  

Role Snapshot

Tabcorp's Oncourse team have an exciting opportunity for an enthusiastic concierge, a customer service professional to work during the Spring Racing Carnival and in the non-Carnival period.

The Concierge provides exceptional customer service to Race Day customers.

*Shifts are dedicated as per racing day calendar, please advise whether you’re available weekends only or 7 days a week*

How you will contribute

  • Concierge employees are responsible for showcasing the latest Tabcorp products and initiatives, as well as demonstrating specialist knowledge in both the website and the latest applications
  • Providing specialist advice on Tabcorp products and race information including answering customer queries in relation to bet types
  • Providing support and assistance to customers; which includes using Easy Bet Terminals (self-service machines), as well as monitoring betting by minors and clearing of cash from the EBTs
  • Demonstrate a comprehensive level of customer service including the ability to proactively resolve non-routine requests or queries

Our Ideal Person

To be successful in this role;

  • Extensive experience providing first class customer experiences, preferably in a hospitality or a similar environment
  • Experience or knowledge of gaming products -  highly regarded

When you join our team, you’ll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs that make Tabcorp the best in class!

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact


Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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