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Customer Service Operator

Apply now Job no: 501698
Work type: Casual
Location: Sydney - Granville

Our Company

Tabcorp is a world-class diversified gambling entertainment group and a top 50 ASX company. 

We operate the iconic brands Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing and Sky Sports Radio. We also deliver leading gaming services and products through MAX.

Our 5,000-plus strong team is as diverse as Australia itself. Our people drive familiar brands which ignite passion and excitement in millions of Australians.

This leadership is reflected in who we are. If, like us, you’re truly customer-led and you want to use your talent to create awesome moments, we’d love to hear from you. 

Role Snapshot

The Customer Service Operator is responsible for delivering an exceptional experience to our customers by providing an accurate, efficient and friendly betting and information service to all customers via our 24/7 Customer Service Centre. We want to leave a lasting impression to ensure we are front of mind for all of their future betting needs.

How you will contribute

  • Answer incoming calls via an ACD (Automatic call distributor) console
  • Ensure bet requests are placed correctly and within a timely manner 
  • Provide information for all Pari-mutuel and Fixed Odds products using a dual screen computer terminal and keyboard
  • Provide general information such as scratchings, track conditions, events and bet types
  • Provide detailed account information to account holders whilst delivering a complete and comprehensive customer experience
  • Assist customers with TAB, TAB Rewards and Keno enquiries
  • Provide prompt, efficient and friendly service to all customers
  • Comply with regulations and maintain confidentiality at all times

Our Ideal Person

To be successful in this role;

  • Experience in a customer service role (Call Centre experience an advantage)
  • Excellent phone manner
  • Ability to perform in a fast-paced environment
  • Medium to advanced competency in computer skills
  • Ability to multi task and work within a team environment
  • Good knowledge of racing and sports industry is advantageous
  • Available to attend assessment centre on the 17th July 2019
  • Available to attend compulsorary training starting from the 5th August 2019

Availability

Suitable applicants are required to work within at least one of the shift bands listed below.

10:00 - 22:00

11:00 - 23:00

12:00 - 00:00

22:00 - 10:00

Full Availability

When you join our team, you’ll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs that make Tabcorp the best in class!

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au

#LI-POST

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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