Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We operate nationally with approximately 3,500 staff in over 100 sites across Australia. Join us as we continue to transform our business and shape the rail freight industry, to achieve our vision of becoming Australia’s recognised leader for safe, innovative and sustainable rail freight solutions.
As we continue to strive to be market leaders in logistic services we are seeking a number of Service Delivery Controllers to join our Integrated Planning Services business (IPS) department. The Service Delivery Controller on shift are responsible for the ‘service plan coordination, delivery and monitoring of our 24/7 Operations Support environment.
Reporting in to the Supervisor for Service Delivery, the Service Delivery Controller has key accountability for the efficient running of train services in real time and within the 24 hour time horizon.
The primary focus of the role is to ensure timely communication to key stakeholders within the Pacific National supply chain network to ensure that trains run to schedule. This includes network providers, customers, port operations, maintenance providers and train crew.
This is an exciting role providing tactical information about our 650+ locomotives and 14000+ wagons across the country. Working as part of a team you will be responsible for assessing potential challenges or risks to our service plan and providing first response management to incidents and escalating them to your Team Leader as required.
*Note: you will be required to work shifts, including weekends (1 weekend in 2) and some public holidays.
- Actively monitor the delivery of cargo to our customers within service delivery standards
- Minimise the impact of any disruptions to the service delivery plan
- Key communication point for our customers for any queries and -
- Provide advice on operating methodology and systems operating rules
- Adhere to safety performance requirements and standards.
- Ensure relevant health and safety standards and procedures are adhered to.
In order to be successful in this role, you’ll be expected to demonstrate strong analytical ability and a commitment to problem-solving, coupled with an innovative and creative thinking style.
High-level communication ability is essential, with verbal, written and interpersonal skills integral to success in this role. Ideal applicants will need to demonstrate relationship management strengths as a collaborative team player with clear evidence of your ability to build successful stakeholder relationships.
With a background in heavy industry or operations, you feel comfortable working as part of a team in fast-paced, dynamic, operational environments. You may have honed your skills in a deployment, emergency services, dispatcher, or controller type role previously and are looking for a new high-energy challenge.
Process-driven and methodical, you can analyse real-time information to make quick, commercially-minded decisions. You excel at actively monitoring the delivery of cargo, communicating key information to customers and holding network providers accountable.
Our culture embraces diversity, inclusion and flexible work options. Working for us will enable you to take ownership of your career and gain access to opportunities for growth and development, while enjoying Pacific National’s financial and non-financial benefits such as paid parental leave, opportunity to purchase additional annual leave, discounts on health insurance, travel and more.
We are looking for people who share our values of Safety, Integrity, Accountability and Teamwork, and live these values through open and honest communication and respect.
We embrace diversity in our workforce and encourage everyone to apply.
Applications close on 27 May 2019.
Are you ready to be part of our future?
To apply, please click on the 'Apply' button below and follow the prompts.
To find out more about Pacific National, our benefits and opportunities we offer, visit our careers page: www.pacificnational.com.au/careers
Home Safely Every Day - Our top priority is getting you home to your family safely every day.