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Customer Service Officer

Apply now Job no: 511417
Work type: Fixed Term - Full Time
Location: NSW

  • Fixed - Full Time position – Unanderra , NSW
  • Career progression and excellent team environment
  • A leader in sustainability and renewable resources

Your new role

Reporting to the Customer Service Supervisor you will be responsible for the day to day interaction with our valued customers including:

  • Data entry and scanning run sheets into the system
  • Proactively handle internal and external customer queries via phone, web, email
  • Manage customer complaints to resolution, following set procedures
  • Maintain our CRM Database of customer information
  • Work with our customers to help make a sustainable future possible
  • Strong commitment to working in a team to achieve common goals
  • Assisting the Administration & Customer Service Officer with office admin duties

Your skills and experience

  • Previous experience in a customer facing role or office environment
  • Excellent telephone etiquette with the ability to remain calm under pressure
  • Previous experience in data entry, customer maintenance
  • Excellent communication and time management skills
  • Excellent attention to detail skills
  • Excellent problem-solving skills with a methodical approach to tasks
  • Previous experience using CRM tools e.g. NAV5, PageUp, Preceda, JDE would be highly regarded

What we offer

  • Competitive Salary Package
  • Learning and development opportunities
  • Scope for growth within the business
  • Support from a strong network of business partners
  • Employee share program
  • Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more

 Who we are

Cleanaway Daniels, now part of the Cleanaway group, is an innovative and environmentally focused organization providing a broad range of safety and compliance products and services across the Healthcare sector. We would like to introduce a self-motivated, detail oriented and energetic Customer Service Officer to our site.

How to Apply

To Apply please submit your current resume by clicking the APPLY NOW button. Police Criminal History Checks is required as part of the pre-employment process. Cleanaway encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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Join us and be part of the team
6000+ people
Servicing our customers and communities across Australia with a focus on safety and quality
115 prized
260+ sites
Allow us to partner with customers large and small to help them achieve their sustainability goals
4500+ vehicles
With one of the largest national fleets and a network of prized assets, we can service every corner of Australia
ASX100 listed
Strong performance doesnt just benefit investors  it means we can provide surety to customers and our team
140M kWh renewable energy
Generated nationally each year. Just one of the ways were making a sustainable future possible.
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