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Assistant Manager, Digital Connect

Apply now Agency: Land Transport Authority
Job no.: 3000873
Work type: Permanent/Contract
Location: Singapore
Categories: Customer Service

You will be part of the dynamic team which plans, promotes and manage initiatives on service delivery to enhance the customer experience at LTA’s Customer Service Centre. You are required to multi-task in managing daily operations, running training programmes, reviewing and implementing service initiatives.  You will be responsible for monitoring and improving customer processes/ systems, thus ensuring that it meets the high organisational standards of LTA.

Requirements:
• Degree in any discipline, preferably Business Management
• 1-2 years of supervisory experience in call centre environment and/or customer experience management would be an advantage
• Proficient in Microsoft Office, especially Word, Excel and PowerPoint
• Good interpersonal skills
• Good verbal and written communication skills
• Passionate about creating positive work environments and designing new service programs for continuous learning and improvement
• Able to work independently and thrive in a fast-paced work environment

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