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Customer Service Executive

Careers@Gov
Agency: Ministry of Education
Job no.: 514383
Work type: Contract
Location: Singapore
Categories:Customer Service, Education

The wealth of a nation lies in its people - their commitment to country and community, their willingness to strive and persevere, their ability to think, achieve and excel. Our future depends on our continually renewing and regenerating our leadership and citizenry, building upon the experience of the past, learning from the circumstances of the present, and preparing for the challenges of the future. How we bring up our young at home and teach them in school will shape Singapore in the next generation.

The mission of the Education Service is to mould the future of the nation, by moulding the people who will determine the future of the nation. The Service will provide our children with a balanced and well-rounded education, develop them to their full potential, and nurture them into good citizens, conscious of their responsibilities to family, society and country.

Job Description

As a Customer Service Executive in the Student Placement and Services Division, you will be working with a team of customer service professionals to resolve customers' queries and deliver a positive customer experience.

Your key responsibilities include:

• Understanding customers' needs, providing complete and relevant information, and resolving customers' queries in a professional and timely manner
• Managing each case in the best interests of MOE and the customer
• Capturing customer interactions accurately in relevant IT systems
• Sensing of emerging trends and issues, and recommending improvements to enhance the end-to-end customer experience


Requirements

• Excellent interpersonal and communication skills
• Good working knowledge of contact centre environment, key performance indicators and best practices would be an advantage
• A polytechnic diploma in any discipline; those without diploma and with relevant experience and expertise may also apply

 

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