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Business Analyst/ Senior Business Analyst, Financial Planning Programme Office (Income Security Policy Division) - 1 Year Contract

Careers@Gov
Agency: Ministry of Manpower
Job no.: 516928
Work type: Permanent/Contract
Location: Singapore
Categories:InfoComm, Technology, New Media Communications, Economics/Statistics, Engineering, Policy Formulation, Customer Service, Statistics

The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore’s workforce and workplace practices have to remain adaptable. MOM’s policies help enhance the workforce’s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.

Overview of Job:

You will be part of the business team in the Financial Planning Programme Office, driving the development, implementation, and enhancement of a Whole-of-Government digital initiative aimed at helping Singaporeans to improve their financial well-being. You will work closely work closely with other government agencies and non-government stakeholders, teams within Ministry of Manpower, and Software Engineers and User Experience (UX) Designers from the Government Technology Agency. Your main role will be to identify and translate business requirements and customer needs into technical requirements that can be implemented to help Singaporeans become more financially resilient and achieve retirement adequacy.

 

Job Responsibilities:

  • Work with Product Owner to assess current state and define business needs
  • Identify problem areas and customer needs for each business need through research and engaging relevant stakeholders from the government and non-government institutions  
  • Develop and evaluate new ideas and solutions as part of product discovery
  • Keep updated with new technologies & services, competitors, and new entrants
  • Develop business rules and create user stories and relevant acceptance criteria for the agreed requirements and features of the product
  • Facilitate the prioritisation of user stories based on the needs of the organisation and product users
  • Support product planning and development using Agile methodology
  • Work in scrum teams and actively participate and/or lead in Sprint Ceremonies
  • Work closely with Software Engineers and UX Designers to ensure user stories and requirements are successfully and accurately translated into technical requirements
  • Work with system testers and product users to support the testing activities
  • Progressively signoff completed user stories with the Product Owwner and  the development team
  • Capture and analyse user feedback using data analytics  
  • Identify and work with the engineers and UX designers to roll out refinements to ensure the product stays relevant  
  • Establish strong working relationships with key partners and stakeholders
  • Provide staffing support for various project steering/management committees

 

Job Requirements:

  • Background in any discipline or equivalent experience in a relevant field
  • Excellent communication skills, both oral and written, with ability to pitch ideas and influence stakeholders and team mates
  • Strong interest in personal finance and social policies
  • Strong analytical, conceptualisation and problem solving skills
  • Ability to think strategically as well as go in-depth to understand business and user needs
  • Ability to express business requirements in clear terms to technical and non-technical stakeholders
  • Good team work and strong ability to work with multiple stakeholders
  • Experience in products developed using Agile methodology preferred

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