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Senior ICT System Operations & Support Engineer

Agency: Ministry of Home Affairs
Job no.: 517015
Work type: Permanent/Contract
Location: Singapore
Categories:Engineering, InfoComm, Technology, New Media Communications

We work as a team, in partnership with the community, to make Singapore our safe and secure Best Home.

The Ministry of Home Affairs (MHA) aspires to be world-class in delivering a safe and secure home for our people. In pursuing our mission to help make Singapore safe and secure, we remain always constant and true to our core values of Honour and Unity.


You will be part of a dynamic team who oversees and manages the continual operation and reliability of ICT systems and provide technical support to the users. You will work closely with system vendors to investigate and resolve system issues.  Your primary responsibilities are:

•Establish procedures and workflows for execution of preventive and corrective maintenance works
•Review Scope of Work (SOW) documents and provide on-site supervision of scheduled and unscheduled works to be carried out by the system vendors
•Provide technical support and advice to users on system-related issues or queries
•Respond to incidents during office and after-office hours
•Evaluate the performance of system vendors in meeting the stipulated KPIs
•Participate in project discussions and meetings to provide inputs from system operation and health-monitoring perspective

•Degree, preferably in Computer Science, Computer Engineering or related field of study
•At least 1-2 years of experience in technical support and system maintenance
•Good interpersonal and communications skills
•Strong analytical and organizational skills
•Committed and motivated individual and willing to work odd hours at times when required
•A keen interest in ICT trends and development, particularly in enterprise-level IT solutions would be advantageous

Interested candidates, please send us your full resume and copies of your education transcripts/certificates, NS transcript/certificate (if any), testimonials and other relevant supporting documents. Please indicate the position that you are applying for and email to

We regret to inform that only shortlisted candidates will be notified.

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