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ICT Contract Management Executive

Agency: Ministry of Home Affairs
Job no.: 517019
Work type: Permanent/Contract
Location: Singapore
Categories:Engineering, InfoComm, Technology, New Media Communications

We work as a team, in partnership with the community, to make Singapore our safe and secure Best Home.

The Ministry of Home Affairs (MHA) aspires to be world-class in delivering a safe and secure home for our people. In pursuing our mission to help make Singapore safe and secure, we remain always constant and true to our core values of Honour and Unity.


As a contract management executive, you play an important role in defining the terms and conditions of Service Level Agreements (SLAs) with the system vendors, as well as setting system maintenance KPIs. You will work with the system support engineers to evaluate the performance of the vendors. Your primary responsibilities are:

•Work with the system support engineers to define requirements for technical support and maintenance of operational ICT systems
•Establish procurement strategy and adopt the appropriate approach to solicit proposals/bids from suppliers
•Preparation and issuance of tender documents
•Develop contracting models for system support and maintenance
•Evaluate proposals/bids in accordance with the principles of government procurement
•Preparation and issuance of Letter of Award (LOA)
•Monitor and coordinate the renewal and extension of contracts
•Work with project team on system maintenance and SLA-related matters
•Evaluate the performance of system vendors based on defined KPIs
•Participate in project discussions and meetings to provide inputs from system maintenance and SLA perspective


•Degree, preferably in Computer Science, Computer Engineering or related field of study
•At least 2 years of experience in SLA contracting, contract management and procurement
•Good interpersonal and communication skills
•Strong analytical and organizational skills
•Committed and motivated individual
•Knowledge and experience in contract management would be advantageous

Interested candidates, please send us your full resume and copies of your education transcripts/certificates, NS transcript/certificate (if any), testimonials and other relevant supporting documents. Please indicate the position that you are applying for and email to

We regret to inform that only shortlisted candidates will be notified.

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