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Senior Endpoint Support Engineer

Careers@Gov
Agency: Ministry of Home Affairs
Job no.: 517020
Work type: Permanent/Contract
Location: Singapore
Categories:Engineering, InfoComm, Technology, New Media Communications

We work as a team, in partnership with the community, to make Singapore our safe and secure Best Home.

The Ministry of Home Affairs (MHA) aspires to be world-class in delivering a safe and secure home for our people. In pursuing our mission to help make Singapore safe and secure, we remain always constant and true to our core values of Honour and Unity.

Responsibilities

You will be part of a dynamic team who is responsible for the management and support of our endpoints. You will have direct interactions with the users to provide technical assistance and advice. You will work closely with the system support teams as well as users to investigate and resolve technical issues. Your primary responsibilities are:

•Provide technical support and advice to users on endpoint related issues or queries
•Respond to reported issues during office and after-office hours, if necessary
•Evaluate the performance of endpoint devices in meeting the required operating standards as well as improving exiting capabilities
•Participate in project discussions and meetings to provide inputs from endpoint operation and support perspectives
•Establish procedures and workflows for execution of preventive and corrective maintenance works
•Asset management and stocktaking
•Establish endpoint deployment and management strategy
•Conduct day-to-day endpoint deployment activities

Requirements

•Degree, preferably in Computer Science, Computer Engineering or related field of study
•At least 2 years of experience in endpoint management and end-user support
•Good interpersonal and communication skills
•Strong analytical and organizational skills
•Committed and motivated individual and willing to work odd hours at times when required
•Knowledge in endpoint technologies and solutions would be advantageous

Interested candidates, please send us your full resume and copies of your education transcripts/certificates, NS transcript/certificate (if any), testimonials and other relevant supporting documents. Please indicate the position that you are applying for and email to mha_recruit@mha.gov.sg

We regret to inform that only shortlisted candidates will be notified.

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