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IMPACT Programme - Design Thinking in Tax Administration

Apply now Agency: Inland Revenue Authority of Singapore
Job no.: 529767
Work type: Internship
Location: Singapore
Categories: Others

IRAS' flagship programme offers both career development opportunities in various fields, as well as unique insights into how IRAS functions as the tax administrator of Singapore.

You will get a first-hand experience of our work and culture. Apart from tax-related work, there are projects that involve strategic planning or corporate functions, enhancing operations and/or digital capabilities (think robotic process automation, chatbots!) etc.

Outstanding interns may secure a full-time position with us.

Project Description

As an intern with the Compliance Strategy and Insights Division involved in Design Thinking in Tax Administration, you will assist the Insights and Solutions branch in design thinking projects and/or design sprints. 

You will be in charge of 1 to 2 design thinking projects/design sprints to improve the effectiveness of IRAS' programmes. You will be given opportunities to:

  • Present your projects at key management meetings
  • Provide research support to ongoing studies
  • Run workshops and prepare engagement and training materials to promote a human-centred mindset and culture in the organisation

Here are some key learning outcomes:

  • Apply design thinking and related human-centred tools in real-life projects
  • Gain experience in co-creating ideas and concepts with real users
  • Develop an understanding of stakeholder management


  • University undergraduate pursuing a bachelor degree in Arts, Design and Media
  • Working knowledge of design-thinking tools, process and methodology
  • Excellent presentation, written and verbal communication skills
  • Strong interpersonal and facilitation skills
  • Good self-management skills, including an ability to be self-directed and to meet project deadlines
  • Advantage to be equipped with basic Adobe Photoshop, Illustrator and Microsoft Powerpoint/Word skills

For more information on our internship opportunities, please visit IRAS' webpage.

Applications close:

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