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Executive (Case Management) - Contract

Agency: Central Provident Fund Board
Job no.: 531463
Work type: Contract
Location: Singapore
Categories:Administration Support, Others

The Central Provident Fund (CPF) is a social security savings scheme jointly supported by employees, employers and the Government. Its basic purpose is to help CPF members meet primary needs like shelter, food, clothing and health services in their old age or when they are no longer able to work. Benefits offered are to help meet one or more needs of the CPF Member in his retirement. They include withdrawals by the Member for retirement, permanent disablement, home ownership and health care. The amounts available depend on how much the Member has saved in the CPF.

The CPF Board are trustees for the CPF savings of Members. We aim to provide CPF Members, in a cost-effective manner, the widest range of quality services possible. We seek also to help employers pay CPF contributions promptly and correctly in as efficient and convenient a way as possible. Where we can, we make our assets and services available to help meet Singapore's social and economic objectives, thereby improving the quality of life of all Singaporeans and CPF Members.

Executive (Case Management) - Contract

As trustee of the nation’s retirement savings, the Central Provident Fund (CPF) Board helps 3.8 million CPF members save for their retirement, healthcare and housing needs. Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family. 

For the benefit of citizens and employers, the Agency Services Group implements and administers schemes, such as GST Voucher, Workfare Income Supplement, on behalf of various Government agencies. The work is diverse and dynamic, giving officers the opportunity to collaborate with various government agencies and stakeholders to enhance the lives of Singaporeans from all walks of life. This is the job for you if you enjoy challenges and want to make a difference to the lives of Singaporeans beyond the CPF system. 

Job Responsibilities

  • Process appeals for the Citizens Disbursement schemes i.e. GST Voucher, Silver Support Scheme, Workfare Income Supplement within the service standards set
  • Liaise with internal departments and other govt agencies on day-to-day operations
  • Provide support on reviews/enhancements of scheme and processes

Job Requirements

  • Possess initiative and able to adapt to a fast paced environment
  • Able to multi-task, work both independently and as a team-player
  • Good interpersonal skills and strong commitment to service excellence
  • Meticulous, with good numerical, written and verbal communication skills
  • Conversant with Microsoft Office tools

Find out more at CPF Careers page

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