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Senior Executive (Family Service Development), Intervention Strategy Branch

Agency: Ministry of Social and Family Development
Job no.: 532096
Work type: Permanent/Contract
Location: Singapore
Categories:Policy Formulation, Social and Community Development

“We are Professionals with Passion for People”

The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together.

We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families.

A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!

The ComCare and Social Support Division (CSSD) oversees policy, operations policy and service development matters for low-income and vulnerable groups (Financial assistance, Child and Family support, FSCs, Eldercare, Homeless). Our division focuses on individuals or families facing financial difficulty, multiple needs or complex issues, with the aim of supporting them towards achieving stability and resilience.

The Intervention Strategy Branch, develops social service policies and intervention models to support vulnerable client groups effectively and works with service providers to operationalise service models and enhance relevant competencies and capabilities for Family Service Centres, Sheltered Homes, Senior Group Homes, Welfare Homes and Transitional Shelters.

The Senior Executive will develop appropriate operational policies and sector capability initiatives for Family Service Centres (FSCs) and programmes serving vulnerable families.



  • Oversee the capability development of the services by assessing competency gaps and identifying appropriate training programmes to equip the sector in achieving the right client outcomes.
  • Establish and refine clear operational guidelines and referral protocols to support the implementation and delivery of the service.
  • Work closely with internal and external stakeholders. This includes other government agencies, MSF divisions overseeing professional standards, service management of FSCs, as well as regular networking with key partners in the family services sector to strengthen service delivery.

Functional/Technical Competencies:

  • Tertiary education in social sciences or a related discipline or relevant working experience in the social service sector.
  • Keen interest in operations policy and service issues.
  • Passion to serve the vulnerable group.

Behavioural Competencies:

  • Strong communication skills through good writing ability and engagement skills

Generic Competencies:

  • Ability to think analytically with a good eye for detail

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