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Service Designer (Planning Quality Assurance)

Agency: Government Technology Agency
Job no.: 532160
Work type: Permanent/Contract
Location: Singapore
Categories:InfoComm, Technology, New Media Communications

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications, and facilitate collaboration with citizens and businesses to co-develop technologies.

Join us as we support Singapore’s vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.

GovTech's Services Group collaborates closely with stakeholders from across Governments to ensure that newly-developed digital services answer the needs of their users. We work with agencies to aggregate and deliver useful central ICT needs. At Planning Quality Assurance (PQA), we are a unit based in HQ that looks at strategic planning, quality assurance and change management for Services Group in their engagement with our stakeholders.

We are looking for individuals with distinctive qualities and a positive attitude. If you feel you have what it takes to be part of the team, we are interested in knowing you deeper and we welcome you to join us!

Designing in the government is a whole new ballgame. We don’t chase numbers. Instead, we prize creating impact for fellow Singaporeans. Expect a lot of talking to citizens and observing how people do things. Hence, we are looking out for people who possess a high level of emotional intelligence and excellent communication skills. 
What to Expect: 
  • Plan and carry out primary research to dissect multiple service channels and touchpoints as well as the relevant user motivation and behaviors 
  • Facilitate workshops and activities with stakeholders to understand the backstage activities and processes 
  • Utilize storytelling and experience maps to communicate research findings 
  • Identify opportunities for policy and process improvements 
  • Identify opportunities for potential products and areas where separate interactions can be combined 
  • Create and test prototypes with users 
How to Succeed: 
  • Design-related degree or relevant industry experience 
  • Design leadership to evangelize/communicate the value of service design 
  • Ability to articulate design rationale, concepts and ideas clearly and effectively 
  • Ability to zoom out to see the big picture, and dive in to analyse the important details 
  • Experience communicating and co-creating with multiple stakeholders 
  • Experience utilizing a variety of qualitative and quantitative research methodologies 
Good to Have:
  • Experience working in agile development teams 
  • Visual design skills (You are a unicorn!) 
  • Thirst for learning 
  • Good sense of humor 
  • Know how to have fun 
  • You have a unique skill that no one else on our team has

Applications close:

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