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Manager/Senior Manager (ICT Infra)

Agency: Ministry of Home Affairs
Job no.: 532163
Work type: Permanent/Contract
Location: Singapore

We work as a team, in partnership with the community, to make Singapore our safe and secure Best Home.

The Ministry of Home Affairs (MHA) aspires to be a world-class organisation in delivering safety and security for our people. In pursuing our mission to make Singapore our Safe and Secure Best Home, we remain always constant and true to our core values of Honour and Unity.


The jobholder will assist the Senior Assistant Director (SAD) (ICT Infra - Joint ICT Infra) to perform the maintenance and engineering support function for the MHA-wide Enterprise Ops Infrastructures (EOI) for network transmission/operations, data exchange, and data and video hosting platforms, to ensure high availability and secured services that will meet MHA’s operation needs as well as to support the Home Team’s key operational systems and next generation ops-tech capabilities. He shall also perform other ad-hoc tasks as directed. 


His key responsibilities are as follows:

  • Assist the SAD in the system management of the MHA EOI
  • Assist the SAD to develop and maintain governance on the technical standards and processes for the EOI to ensure the system is robust and secure and the services are delivered effectively and efficiently.
  • Assist the SAD to carry out the following core duties:

               i.           Contract Management

               ii.           Fault Management

               iii.           Configuration Management

               iv.           Utilisation and resources capacity planning 

               v.           Maintain overall ICT security posture

               vi.           Monitoring, System Controller (SYSCON) and Automation Management

               vii.           Asset and Inventory Management

               viii.           Project Management


Job requirements

  • Tertiary Education in Computer Science or Engineering in related field
  • Minimum 3 years of relevant working experience managing large scale/enterprise-wide ICT infrastructures in a data centre environment
  • Professional certifications/trainings in:
    • For Transmission Network, Network/Security Operation Centre;
      • Cisco Certified Network Professional (CCNP/CCNA), Metro Ethernet Forum - Carrier Ethernet Certified Professional (MEF-CECP), Certified Information Systems Security Professional (CISSP), Certified Information Systems Manager (CISM),
    • For Data Hosting Platform;
      • Have attended basic trainings Data Analytics and Big Data Technologies
      • Have working knowledge on managing relational databases
      • Understand the various Big Data Architectures (e.g. Lambda etc) and Technologies (e.g. Hadoop etc.). 
      • Familiar with industry solutions such as Cloudera, Hortonworks, SAP Hana and IBM Big Data Platform.
    • For Video Hosting Platform;
      • Have working knowledge and experience in video standards/architecture, video management and surveillance camera technologies
      • Familiar with Cloud platform for hosting
      • Understand Big Data architecture and technologies
      • Relevant Systems Integration experience
  • Experience in project management and system management
  • Understanding of security policies and operational environment
  • Good understanding of IT infrastructure components, such as server, network, big data hosting, video platform, storage and security
  • Understanding of security policies and operational environment
  • Understanding of Information Technology Infrastructure Library (ITIL) and Business Continuity Planning (BCP) framework
  • Experience in contract management
  • Analytical, able to work within tight deadlines, think on his feet
  • Able to reconcile different operational requirement and rationalise with various stakeholders on the usage of centralised managed bandwidth resources in the most cost effective manner.
  • Good communications and writing skills
  • Necessity to respond to incidents that may occur 24/7


We wish to inform that only shortlisted candidates will be notified within 30 days upon closing of the advertisement.

Applications close:

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