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Senior Systems Analyst (Digital Services)

Careers@Gov
Agency: PUB, The National Water Agency
Job no.: 532782
Work type: Permanent/Contract
Location: Singapore
Categories:InfoComm, Technology, New Media Communications

"PUB is an organisation that is recognised internationally for good water management. PUB won the 2007 Stockholm Industry Water Award and was named Water Agency of the Year 2006 in the international Global Water Awards. In 2008, PUB was awarded the Singapore Quality Award for business excellence. NEWater, Singapore's high-quality reclaimed water, also clinched the 'Environmental Contribution of the Year' at the Global Water Awards 2008. At PUB, the national water agency, you will enjoy opportunities to build a clear future for the water industry."

Responsibilities

You will be leading a team of Digital Services Specialists taking a key role in Corporate IT.  As part of the team, you will carry out the digitalisation plan focusing on bringing maximum value out of productivity and collaboration tools, mobile app and IT systems for the organisation. 

You will understand, articulate and implement best practices within the area of Digital Services and provide guidance on how the tools can address specific needs.  You will collaborate with various stakeholders such as users and external vendors to find new and effective ways to use digital tools to enhance the quality of service and customer engagement through technologies such as automation, artificial intelligence and data analytics.  You will also design end-to-end digital services for our customers and partners.

Working closely with users, you will identify relevant and appropriate digital solutions to serve our customers and partners better, spearhead review of business processes and inter-dependencies for ops-tech integration, and proactively identify opportunities for streamlining operations and performance in a digital environment.  You will also improve and/or implement the digital services systems such websites, e-services, Customer Relationship Management System, Building Plan Submission System, online monitoring systems on time and budget.

Working with IT contractors, you will maintain and integrate IT systems, handle audit queries, and ensure audit and security compliance are met.

Requirements:

To meet the challenges of this role, you must possess the following:

  • Degree in computer science/computer engineering or equivalent or at least 8 years of experience in full-stack software development, vendor management, systems support / maintenance, and internet-facing websites and systems
  • Advantageous to have certification in the following area:
  • Project Management certifications such as PMP, CITPM, COMIT or PMI
  • ERP certifications preferably on SAP.  Others such as Oracle or WorkDay are welcomed
  • Familiar in areas within the field of digital workplace, mobility, customer/user experience, IT project management, agile development, IT procurement and Government Instruction Manual on IT Management (IM8)
  • Working knowledge in some of the following technologies:
  • IT technologies, UX Design and Design Thinking methodologies
  • .NET framework, ASP.NET, C#, Microsoft SharePoint and MS SQL database
  • Web Service/API/Microservices
  • Native app development in iOS and Android
  • Data interfaces between multiple systems
  • While a strong technical background is important, applicants with experience in IT delivery for internet facing websites, applications and mobile apps are preferred

Applicants are expected to:

  • Drive business process improvements and architect solutions on a wider range of complex business and technical issues
  • Work well under pressure and tight deadlines
  • Be results and customer oriented
  • Have excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders
  • Have strong interpersonal skills and ability to relate to and interact with a wide variety of stakeholders, including senior management
  • Be a self-starter and able to work independently with minimum supervision.  Must be a good team player, proactive in nature, fast learner with good initiative, highly organised and positive attitude

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