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Content Librarian

Agency: Central Provident Fund Board
Job no.: 532875
Work type: Permanent/Contract
Location: Singapore
Categories:InfoComm, Technology, New Media Communications

The Central Provident Fund (CPF) is a social security savings scheme jointly supported by employees, employers and the Government. Its basic purpose is to help CPF members meet primary needs like shelter, food, clothing and health services in their old age or when they are no longer able to work. Benefits offered are to help meet one or more needs of the CPF Member in his retirement. They include withdrawals by the Member for retirement, permanent disablement, home ownership and health care. The amounts available depend on how much the Member has saved in the CPF.

The CPF Board are trustees for the CPF savings of Members. We aim to provide CPF Members, in a cost-effective manner, the widest range of quality services possible. We seek also to help employers pay CPF contributions promptly and correctly in as efficient and convenient a way as possible. Where we can, we make our assets and services available to help meet Singapore's social and economic objectives, thereby improving the quality of life of all Singaporeans and CPF Members.

As trustee of the nation’s retirement savings, the Central Provident Fund (CPF) Board helps 3.8 million CPF members save for their retirement, healthcare and housing needs. Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family.

Information Technology

IT systems form the backbone of our operations. We are looking for individuals with passion and IT expertise, to help us improve the delivery of our systems and services.  The Board’s IT systems support a high daily volume of financial transactions for CPF members. In addition to keeping the lights on, the Board also keeps pace with the external environment through innovation in its IT systems.


Content Librarian

This job holder will be responsible for designing and organising complex systems of information at our digital and non-digital service channels to anticipate the end user’s experience needs. Vision of success is for our end users to be able to find exactly what they are looking for when they use our digital and non-digital service channels. Empathetic to user values and needs, and the ability to effectively communicate ideas will be crucial.


  • Collaborate with UX researchers/designers to develop UX information architecture for both digital and non-digital CPF services
  • Gather, re/write and elicit content from subject matter experts
  • Classify/categorise and govern content to optimise user experience
  • Lead engagement with internal and external stakeholders to explain UX information architecture rationales
  • Use data-driven critical assessment to convince stakeholders of rationales
  • Produce UX information architecture documentation/artefacts
  • Design site maps, navigation models, content models, taxonomies and wireframes
  • Develop and refine prototypes to validate design
  • Upskill other officers in UX information architecture capabilities



  • Relevant experience in field of Information Studies and/or Library Science
  • Strong analytical and problem-solving skills to effectively evaluate complex information and make appropriate decisions
  • Good collaboration skills to work with different levels e.g. business leads, business users and IT Technical team
  • Effective communication and negotiation skills to engage, influence and win buy-in and commitment from key stakeholders
  • Ability to work independently or within a team to achieve results, even in situations of high pressure and ambiguity
  • Passionate about creating experiences that fuse non-digital and digital through research, analytics, design and delivery

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