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Senior Manager/Manager, Business Services (Integrated Business Services Division)

Agency: SkillsFuture Singapore
Job no.: 533450
Work type: Permanent/Contract
Location: Singapore

SkillsFuture Singapore (SSG) is a statutory board under the Ministry of Education (MOE). It will drive and coordinate the implementation of the national SkillsFuture movement, promote a culture and holistic system of lifelong learning through the pursuit of skills mastery, and strengthen the ecosystem of quality education and training in Singapore.

SSG will strengthen the adult training infrastructure by taking on all existing functions of the Committee for Private Education (CPE) and guide the Institute for Adult Learning (IAL) to enhance the capabilities and professionalism of adult educators. SSG will play a key role in the quality assurance for private education institutions and adult training centres. Together with educational institutions and training partners, SSG will ensure that students and working adults have access to high quality, industry-relevant training throughout life. SSG will also bring together synergies in continuing education and training (CET) and pre-employment training (PET), so skills requirements will continue to meet the demands of different sectors of the economy.


Reporting to the Assistant Director / Principal Manager, the successful candidate will be responsible for reviewing and developing business processes to support new programmes, augment operational efficiency and improve service delivery in funding administration.

  • Design, develop and implement effective operational processes relating to funding administration
  • Implement business process re-engineering and digitization initiatives
  • Coordinate with business technology to implement system enhancements and support system development projects
  • Review workflows, develop SOPs and guidelines in alignment with funding policy implementation plans
  • Build and continuously strengthen processes and operational policies to achieve high service standards
  • Work on large datasets to perform data extraction, collation, tracking, and analyses
  • Draw insights from data analyses to facilitate funding administration, risk management and process re-design
  • Collate statistics and prepare information for reporting


  • Tertiary qualification
  • For Manager - 0 to 3 years of relevant work experience in grants, operations or project management
  • For Senior Manager - 3 to 7 years of relevant work experience in grants, operations or project management
  • Possess good analytical and problem solving skills
  • Able to work independently, within a team and across teams
  • Good interpersonal relationship skills and be able to adapt to fast pace of work
  • Good verbal and written communication skills, including stakeholder management and presentation skills
  • Proficient in word processing, spreadsheet and presentation applications
  • Knowledge of SkillsFuture Grants and Continuous Education Training and Industry experience 
  • Candidates without the required qualifications but with relevant experience are welcome to apply

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