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Investigation Officer (Consumer Protection, Weights & Measures)

Agency: Enterprise Singapore
Job no.: 533511
Work type: Permanent
Location: Singapore
Categories:Enforcement, Investigation, Marketing/Business Development

Enterprise Singapore is the new enterprise development agency formed through a merger between IE Singapore and SPRING Singapore. Enterprise Singapore will enable the growth of Singapore companies through an integrated support network to build business capabilities and access overseas markets.

Enterprise Singapore is one of the agencies entrusted to protect consumers, by administering consumer product safety regulations, as well as the Weights & Measures Act. These aim to ensure that consumer products supplied in Singapore are safe, and consumers experience fair and accurate transactions during purchases (i.e. receive the right amount of goods that they paid for).

As an Investigation Officer, you will conceptualise and drive programmes that protect the interests and safety of consumers in Singapore.


Administer Enterprise Singapore’s product safety and weight & measures regimes, which requires you to:

  • Plan and implement market surveillance, product testing, and inspections to ensure compliance to regulatory requirements
  • Investigate incidents/ accidents involving consumer products and potential infringements of regulatory requirements, work with 3rd party experts to conduct technical and forensic examinations, and with legal on enforcement matters. Including preparation of timely, clear and concise written reports
  • Advise businesses and consumers on regulatory requirements, and managing public feedback with professionalism
  • Conduct assessments and audits on designated bodies
  • Manage relationships with local and international partners, including trade associations, regulatory bodies and consumer organisations
  • Initiate, plan and implement public outreach programmes
  • Develop knowledge and competencies to be product experts
  • Review policies, processes and legislation


  • Background in Life Science (Chemistry/ Biology), Mechanical or Electrical Engineering is preferred
  • At least 3 years of working experience, preferably with prior exposure to the conduct of market surveillance, and/or administration of regulatory compliance programmes
  • Possess good interpersonal and communication abilities
  • Strong analytical and report writing skills
  • Be resourceful and exercise initiative to work effectively, as an independent and collaborative team player

If you are shortlisted for the position, you may be required to take part in a preliminary online interview and written assessment. Successful candidates will be shortlisted for further interview.

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