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Manager/ Senior Manager, Library Design & Development (Operations Development)

Apply now Agency: National Library Board
Job no.: 533543
Work type: Contract
Location: Singapore
Categories: Marketing/Business Development, Research and Analysis

You will be part of a transformation team under the Library Planning and Development Division, Public Services Library Group (LPD/PLS), which plays a key role to further NLB’s vision to

  • Advance our reach amongst users across various channels over time;

  • Design future libraries with experiences and services that continuously appeal to its users whilst achieving high levels of service quality, productivity and efficiency; and

  • Remain at the forefront of the library industry and the knowledge economy as an enduring exemplar of innovation in service design and delivery.

Join us to do the best work of your life

At LPD, we are united by our shared passion for outcomes that transform our users’ experiences in the library. We accomplish these outcomes by setting big, hairy and audacious goals and taking on complex challenges that have never been done before. We look beyond point solutions and apply design to the creation of new strategies, systems, and in some cases, entirely new business models. We know that takes all types of people and we believe that diverse backgrounds and experiences create a strong LPD. 

Our work is transformational because our people are extraordinary. We are a fun-loving bunch with an eclectic mix of folks who are analytical and artistic, conservative and unconventional, technical and whimsical. We look for hybrid talents and build teams around divergent expertise, which allows us to solve problems and uncover opportunities in unique ways. Together we advance the charm and allure of our libraries through design.

The Contribution

  • Lead cross-divisional teams to review Public Library (PL) network-wide library services and operational value chains to seek improvements in service quality, operational efficacy and productivity

  • Lead cross-divisional business solutions development initiatives and scenario-planning exercises, and (re-) Design business process architectures that underpin the development and implementation of business solutions

  • Conduct diagnosis of problem areas in business processes and operational systems using specialised frameworks and tools such as Business Process Re-engineering, Agile and Lean methodologies to determine causes and opportunities for improvements

  • Design and lead cross-divisional teams in implementing trials/experiments to test hypotheses and theories based on research and data

  • Conduct foresight research and data analysis to design new operating models and conceptualise the application of technological solutions such as Robotic Process Automation (RPA) to address business challenges

  • Develop change management requirements to facilitate staff’s transition to new operating models, by organising and conducting learning journeys and co-solutioning workshops

  • Develop a detailed project plan to track the progress of all deliverables, perform risk management, as well as create and maintain comprehensive project documentation

  • Plan and drive engagement sessions with NLB senior management and various stakeholders on the review of PL systems and engage PL business users to co-create solutions and formulate new operating models

  • Structured knowledge management system for operations planning and development initiatives to support continuous improvement of PL operations and its transformation


  • 5 to 6 years of relevant working experience 

  • Good knowledge of processes in public libraries with experience and keen interest in creating, thinking out of the box and being an architect of the future

  • Experience in organisational development, organisational culture and change management 

  • Ability to work and engage with a wide range of people from different groups and seniority

  • Experience in being a change agent to champion organisational changes

  • Strong project and people management skills. Must be able to function as a project leader as well as an individual contributor

  • Ability to interpret user (internal and external) needs and analyse/ interpret data with skills in data analytics, programming and RPA development

  • Possess a strong command of the English language, is effectively bilingual and has the capability to synthesise and present information clearly

  • Skilled and competent in organising thoughts with speed, communicating with clarity and impact, as well as articulating and presenting ideas clearly and persuasively

  • Thrives on being meticulous and a multi-tasker who can adapt and keep to tight timelines and sudden deadlines.

Successful applicant will be appointed on a one-year project contract.

We regret that only short-listed candidates will be notified.

Applications close:

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