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Customer Service Executive (Call Centre) – Contract

Careers@Gov
Agency: Central Provident Fund Board
Job no.: 533765
Work type: Contract
Location: Singapore
Categories:Others, Customer Service

The Central Provident Fund (CPF) is a social security savings scheme jointly supported by employees, employers and the Government. Its basic purpose is to help CPF members meet primary needs like shelter, food, clothing and health services in their old age or when they are no longer able to work. Benefits offered are to help meet one or more needs of the CPF Member in his retirement. They include withdrawals by the Member for retirement, permanent disablement, home ownership and health care. The amounts available depend on how much the Member has saved in the CPF.

The CPF Board are trustees for the CPF savings of Members. We aim to provide CPF Members, in a cost-effective manner, the widest range of quality services possible. We seek also to help employers pay CPF contributions promptly and correctly in as efficient and convenient a way as possible. Where we can, we make our assets and services available to help meet Singapore's social and economic objectives, thereby improving the quality of life of all Singaporeans and CPF Members.

Customer Service Executive (Call Centre) – Contract

As trustee of the nation’s retirement savings, the Central Provident Fund (CPF) Board helps 3.8 million CPF members save for their retirement, healthcare and housing needs. Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family.

Customer Service Executives are our face to CPF members. They help CPF members make informed choices about their CPF savings by understanding and meeting their information needs with empathy. This is the job for you if you thrive on interacting with many people during the course of the day and enjoy being of service to other people.

Job Responsibilities

  • Provide personalised service to manage CPF members' enquiries on CPF schemes and services over telephone at our various call centres.
  • Create good customer experience through effective service delivery, easy-to-use platforms and with an empathetic mindset.

Job Requirements

  • Tertiary qualification with at least 1 year of experience in customer service (i.e. phone calls, face-to-face contact, or emails) in the service/hospitality industry are preferred.  Graduates with no experience but a passion in customer care are welcome to apply.
  • Pleasant disposition and positive attitude
  • Dynamic individual with service aptitude and willingness to go the extra mile
  • Possesses strong interpersonal and communication skills

Find out more at CPF Careers page

TRUST. Everything We Stand For.

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