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Manager, Business Services (Temporary) [Integrated Business Services Division]

Agency: SkillsFuture Singapore
Job no.: 534113
Work type: Temporary
Location: Singapore
Categories:Accounting, Audit, Finance, Others

SkillsFuture Singapore (SSG) is a statutory board under the Ministry of Education (MOE). It will drive and coordinate the implementation of the national SkillsFuture movement, promote a culture and holistic system of lifelong learning through the pursuit of skills mastery, and strengthen the ecosystem of quality education and training in Singapore.

SSG will strengthen the adult training infrastructure by taking on all existing functions of the Committee for Private Education (CPE) and the Institute for Adult Learning (IAL) to enhance the capabilities and professionalism of adult educators. SSG will play a key role in the quality assurance for private education institutions and adult training centres. Together with educational institutions and training partners, SSG will ensure that students and working adults have access to high quality, industry-relevant training throughout life. SSG will also bring together synergies in continuing education and training (CET) and pre-employment training (PET), so skills requirements will continue to meet the demands of different sectors of the economy.


The Manager will be responsible for the follow-up checks that are surfaced from various analytics work flows:

  • Preparatory work which includes compilation of records
  • Contact individuals to verify facts with the use of a structured work flow questionaire
  • Record call results in a standardised format
  • Follow up on cases that are not covered by the work flows, after consultation with the Team Lead
  • Engage entities to request for information to reconcile mismatches
  • Track replies from entities, categorise and compile the replies for analysis
  • Maintain database of entities which have been checked
  • Perform other administrative tasks including quality control checks, report verification and access rights reviews


  • Tertiary qualifications with at least 2 years of relevant working experience
  • Computer literacy and proficient in MS Office, especially MS Excel
  • Good with details, meticulous and systematic
  • Good interpersonal and communication skills
  • Able to work independently
  • Candidates without the required qualifications but with relevant experience are welcome to apply

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