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Assistant Manager (Systems, Exclusion and Visit Limit, Gambling Safeguards Division)

Agency: Ministry of Social and Family Development
Job no.: 537031
Work type: Permanent/Contract
Location: Singapore
Categories:InfoComm, Technology, New Media Communications, Social and Community Development

“We are Professionals with Passion for People”

The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together.

We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families.

A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!

Description of Division/Branch:

GSD formulates, reviews and coordinates policies that address problem gambling and promote responsible gambling.


Brief description of Job Scope:

You will be part of a dynamic team that supports the National Council on Problem Gambling (NCPG) in managing problem gambling in the community.



As an Assistant Manager (Systems, Exclusion and Visit Limit), you will play an integral role in the smooth operation of the division’s Information Technology (IT) systems and be involved in data analysis to support the work of protecting vulnerable persons from problem gambling. You will also be able to interact with clients from all walks of life in the provision of social safeguards. 


You will be expected to:

  • Put up and see through implementation of systems service requests
  • Follow up on systems issues promptly and work with IT engineers to resolve these issues
  • Harness data from the systems to support analysis and data reporting
  • Take up roles in support of the work of the NCPG

You will be part of a team that works on technology initiatives to enhance service delivery and productivity, as well as run programmes aimed at raising the ministry’s service standards.


Competencies required:

Functional/Technical Competencies-

  • Tertiary qualification preferably in an IT related discipline
  • Have at least 1 year of experience in supporting ICT systems

Generic Competencies-

  • Be result oriented, meticulous and analytical
  • Possess good interpersonal, written and communication skills
  • Have a good knowledge of office applications such as Microsoft Word, Excel and PowerPoint

Applications close:

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