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Manager, Operations Management, ESE (Labour Relations and Workplaces Division) - 1 year contract

Agency: Ministry of Manpower
Job no.: 537384
Work type: Permanent/Contract
Location: Singapore
Categories:Research and Analysis, Statistics

The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore’s workforce and workplace practices have to remain adaptable. MOM’s policies help enhance the workforce’s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.

Overview of Job:

This job supports the Employment Standards Enforcement (ESE) department’s efforts to raise national compliance with employment laws.  The candidate is required to improve the department’s enforcement capabilities by developing and reviewing operational frameworks and processes.  The candidate is also required to manage and analyse the department’s enforcement statistics to facilitate operations management.


Job Responsibilities:

1. Manage ESE’s enforcement statistics

  • Attend to requests for enforcement data and screening.  This includes interpreting the data and formulating the department’s position on the data.
  • Ensure enforcement data is recorded and collated accurately, and carry out analysis to support operations planning.  Integrate data to develop relevant management reports to facilitate operational decisions

2. Improve ESE’s operational capabilities, by carrying out audits on processes and identifying areas for improvement

3. Support system development/management

  • Work with internal and external stakeholders to enhance the existing case management system via service requests.
  • Monitor and follow up closely with vendor to ensure system issues are resolved in a timely manner to minimize impact to operations.

 Job Requirements:

  • Basic knowledge and experience in statistics and business analysis is required.
  • Work experience in regulatory or enforcement work is preferred.
  • Strong project management and interpersonal skills to maintain effective partnership with both internal and external stakeholders.

Applications close:

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