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Senior Infrastructure Engineer, Government Cloud Service Management & Operations

Agency: Government Technology Agency
Job no.: 537493
Work type: Permanent/Contract
Location: Singapore
Categories:InfoComm, Technology, New Media Communications

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications, and facilitate collaboration with citizens and businesses to co-develop technologies.

Join us as we support Singapore’s vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.

The Government Infrastructure Group (GIG) is responsible for providing the ICT Infrastructure where the whole government will rely on for its digitalization effort and smart nation initiatives. The infrastructure layer covers the data centres, networks, cloud and endpoints. The modernization of the infrastructure and related services are underway and further efforts will be required to drive the adoption of advanced technologies to bring greater value to the country.


If you are someone with strong cloud background and passionate about technology, looking for opportunities to work with a team of practitioners and leading industry experts, we welcome you to join GIG. As a Senior Infrastructure Engineer, Government Cloud Service Management & Operations, you will be part of the Government Cloud Division and will assist in the overall management of the operations of the Government Cloud.


What to Expect:

  • Manage the designated vendor(s) and IT contracts to ensure the designated vendor(s) meet contractual service levels of the services.
  • Manage the designated vendor(s) to ensure processes and controls are put in place to ensure effective management of the services beyond the Service Level Agreements.
  • Provide technical knowledge and perspective to provide support and management of the infrastructures for G-Cloud & Common Services.
  • Ensure proper reviews of technical solutions, enhancements, and support for annual audits and address customer technical queries.
  • To review and approve agency change requests.
  • Manage vendors in the resolution of major incidents & update stakeholders in a timely manner.
  • Act of Subject Matter Expert (SME) in areas of Network and Security operation for Cloud Operations

How to Succeed:

  • Candidate must possess at least a Bachelor’s degree in Electrical Engineering and/or Computer Engineering/Science or equivalent
  • Candidates should possess 5-8 years working experience in the infocomm industry with exposure to management, maintenance, support and operations of sizable IT systems or hosting environments.
  • Understand and preferably possess working experience in managing Cloud infrastructure.
  • Understand and have experience in WAN & LAN, Network based systems & security infrastructure.
  • Possess team management experience and able to work independently to deliver results within specified deadlines.
  • Demonstrated project management skills; results and customer oriented with multi-tasking capabilities.
  • Possess good written, verbal and presentation skills.
  • Knowledge of ITIL would be advantageous.
  • Possess professional certifications (Network, Security, Virtualization) would be advantageous.

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