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Executive/Senior Executive, Volunteer Management/Partnership (ECDA, KidSTART)

Agency: Ministry of Social and Family Development
Job no.: 540342
Work type: Permanent/Contract
Location: Singapore
Categories:Administration Support, Human Resources, Social and Community Development

“We are Professionals with Passion for People”

The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together.

We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families.

A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!

KidSTART was introduced as a three-year pilot programme in 2016 to provide upstream support to children (aged 0-6) from low-income families in the areas of childhood development, health and social service. As we prepare to expand into new regions over the next few years, the Ministry of Social and Family Development is setting up a dedicated agency to implement the KidSTART programme and deepen partnerships between the community and Government to give these children a good start in life.

Click here for more information on KidSTART.

Description of Division/Branch:

You will be part of the Partnership and Communications team to work with corporates and individuals to foster deeper and more sustained giving relationships with KidSTART children and families under the Growing Together with KidSTART initiative. The team will oversee the planning and reviewing of donation/volunteer/partnership efforts, reporting on impact, identifying new/emerging needs on the ground through data tracking and analysis, developing and disseminating content across various communication channels to help educate our internal and external audiences about KidSTART, and managing media queries.

In order to achieve the above, the team will have to be plugged into KidSTART’s work in the community, work closely with other branches in the organisation, build stakeholder and media networks, and work closely with Community Chest Singapore in the engagement of corporate/individual partners.



  • Coordinate requests or gaps across the regional teams which could be supported by the Growing Together with KidSTART initiative, assess potential offers of partnership that cut across KidSTART regions, and work with departments to plan how corporates or volunteers can contribute to KidSTART.
  • Oversee, develop and review the KidSTART volunteer management framework. This include the following workstreams:
    • Develop and review SOPs on volunteer recruitment, as well as work with key stakeholders in the volunteer ecosystem such as MCCY, NVPC, and the Volunteer Centres to ensure KidSTART volunteer efforts are aligned with national movements such as SGCares and SGTogether;
    • Develop, review and implement volunteer screening, training, risk and performance management policies. This may include interface with relevant IT systems;
    • Develop and review financial policies to reimburse volunteers’ efforts, e.g. transport allowance, and work with Finance colleagues to ensure proper documentation of records;
    • Set targets for volunteer involvement, and work with KidSTART agencies and regional teams to review targets related to recruitment and retention.
    • Organise appreciation or engagement platforms with volunteers.
  • Support efforts to profile KidSTART volunteer opportunities (including compilation of human interest stories) and framework to prospective partners under the Growing Together with KidSTART initiative.


Functional/Technical Competencies

  • Tertiary qualification with least 3 years of relevant working experience in volunteer management in the social service or non-profit sector

Generic Competencies

  • Excellent team player with good interpersonal and communication skills
  • Good analytical, problem solving and facilitation skills and ability to engage and influence different stakeholders
  • A proactive and highly motivated individual with a passion for serving less advantaged families and young children who may require additional support

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