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SG Digital Office - Assistant Programme Head/Programme Head (Ground Ops & Engagement), 1+1 year contract

Careers@Gov
Agency: Info-communications Media Development Authority
Job no.: 540729
Work type: Contract, Permanent/Contract
Location: Singapore
Categories:Marketing/Business Development, Social and Community Development

Info-communications Media Development Authority (www.imda.gov.sg) offers a rewarding career that gives you a front seat in the fast-changing infocomm media sector, where technology and content are shaping the way people view the world more than ever.

We offer a wide range of opportunities, where talented individuals and teams can make a difference. Whether you are developing a telecommunications policy affecting consumers or spearheading a scheme to nurture budding media talents, each member of IMDA contributes towards driving innovation, enhancing productivity for economic growth, and improving the quality of life for all Singaporeans.

As a statutory board in the Ministry of Communications and Information, IMDA promotes and regulates the infocomm and media sectors.

Digital technologies are becoming an integral part of society today and digital adoption is no longer a good-to-have, but is key in ensuring public health and safety, and an essential enabler for daily activities. 

IMDA is committed to help seniors to embrace infocomm technology to connect better with the community and to take part in opportunities in the digital economy. 

You will support inter-agency team to execute and manage scheme operations of strategies and programmes for a digital society, in particular, to ensure that senior citizens are equipped with the digital tools, solutions and connectivity, as well as the skills and know-how, to use technology actively, responsibly and confidently.

 

Your responsibilities include:

  • Manage programmes, projects and events to engage and equip the senior citizens with connectivity for infocomm usage; and to increase the infocomm usage among senior citizens 

  • Manage end-to-end customer journey from home visits, roadshows, block parties to telephone helplines for the senior citizens

  • Lead in community stakeholder engagement on operational planning and strategy, and provide guidance to the Digital Ambassador Leads

  • Lead the Digital Ambassador Leads to drive and motivate their teams of Digital Ambassadors on the ground to deliver quality engagements with the senior citizens

  • Manage and direct post programme review to identify areas for improvement and success factors


Requirements: 

  • Background in preferably the business or social science fields

  • Minimum 8 years' working experience in project management, operation management, stakeholder engagement, outreach or equivalent 

  • Good communication skills (oral and written) and people engagement skills

  • Good knowledge and understanding of infocomm technology trends and infocomm applications for end-users 

  • Ability to empathize with social issues

  • Past experiences in processing assistance applications, government grants, IT web project management and/or working in/with social service sector are useful

 

Position will commensurate with experience.

Only short-listed candidates will be notified.

Advertised:
Applications close:

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