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Assistant Manager (Service Strategy and Policy), Child and Family Development Branch, CSSD

Agency: Ministry of Social and Family Development
Job no.: 541609
Work type: Permanent/Contract
Location: Singapore
Categories:Policy Formulation, Social and Community Development

“We are Professionals with Passion for People”

The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together.

We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families.

A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!

The ComCare and Social Support Division (CSSD) oversees policy, operations policy and service development matters for low-income and vulnerable groups. This includes Financial Assistance policies; Children and Family development policies, including Student Care, Family Services; and social support for vulnerable elderly, the homeless and destitute persons. The division focuses on individuals or families facing financial difficulty, multiple needs or complex issues, with the aim of supporting them towards achieving stability and resilience.

The Child and Family Development Branch, develops national policies, social service policies, and intervention models to support low-income and vulnerable families and children effectively. The branch also works with service providers to operationalise service models and enhance relevant competencies and capabilities of these initiatives and programmes, for e.g. Family Service Centres.

The Assistant Manager will report to the Assistant Director, to drive service policy and integration, reviews and pilots related to the Family Service Centres (FSCs) and programmes serving the low-income and vulnerable families, focusing on synergies between family services, child development, housing and aftercare domains amongst others.


  • Conceptualise and develop service strategies and new service design for FSCs and programmes serving the low-income and vulnerable families.
  • Recommend strategies and review existing family service model to better prepare FSCs and programmes in meeting new emerging needs.
  • Engage FSCs and key partners in the family services sector to understand ground concerns and identify areas in existing model that need to be reviewed arising from the concerns.
  • Develop and pilot new intervention models/approaches through study of progressive service and resourcing models for family services to drive holistic client outcomes.
  • Staff inter-agency reviews and studies related to the social service policies and services for vulnerable families, especially those involving FSCs.
  • Work closely with stakeholders, including MSF divisions and external agencies overseeing policies and upstream programmes for early-risk to at-risk to in-risk families

Functional/Technical Competencies:

  • Tertiary education in social sciences or a related discipline.
  • Relevant multi-agency, multi-disciplinary project or work experience in policy/programme reviews.
  • Experience in policy, planning and inter-agency stakeholder/sector engagement. 

Behavioural Competencies:

  • Passion to serve the vulnerable families and individuals.
  • Good communication skills with good writing ability and engagement skills.
  • Team player


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