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Manager/ Senior Manager, Organisation Capability

Apply now Agency: National Council of Social Service
Job no.: 544120
Work type: Contract
Location: Singapore
Categories: Human Resources, Organisation Development

Job Summary

This position plays a key role within an industry development team that builds capabilities of Social Service Agencies at the sectoral level, especially in the areas of Human Resource and Organisation Development, with the aim of improving employee retention.

The successful applicant will work closely with multiple internal and external stakeholders (across government bodies, social service agenciesconsultants, researchers, vendors) to design and implement capability building strategies and initiatives for the social service sector in the areas including but not limited to:

  1. Manpower Development and Planning: Strategies to address manpower needs, trends, resources required to meet sector needs, assessing effectiveness and exploring improvement of manpower strategies in the sector, including the development and implementation of sector salary guideline;
  2. Human Resource Practices: Support Social Service Agencies in their queries related to manpower issues, organise HR clinics and guide the agencies in implementation of effective people practice policies;  
  3. Organisation Enablers: Domains of Organisation Development that impact the effectiveness of SSAs and make them future-ready.

Key Responsibilities and Activities

Design and Conceptualise Projects

  • Design programme structures, including scope, funding and outcome indicators.
  • Write proposals seeking approval of details on scope, funding and outcome indicators. 

Implement and Manage Projects

  • Manage project implementation and progress, including activity planning, execution, project schedule and outcomes.
  • Manage project budget, including utilisation and optimisation of funds, contract administration and funding agreements.
  • Work closely with key stakeholders, building a sound understanding of their interests and motivations in achieving programme objectives
  • Consolidate and evaluate progress and results of project, distilling key qualitative and quantitative findings for continual improvement of the project.
  • Prepare and present progress of projects to internal and external stakeholders through various communication modes including emails, presentations, data visualisations etc.

Use Data towards Workforce Analytics  

  • Understand and develop meaningful sector level indicators, working with demographics, compensation and other data types and their collection through general surveys and other methods.
  • Monitor and report key statistics, create visualisations, and develop models to improve their management.

Behaviours Needed to Succeed

Personal Competencies:

  1. Able to remain agile in response to evolving internal and external developments.
  2. Able to communicate complex ideas to different internal and external audiences.
  3. Able to link multiple data points to find possible solutions to problems.
  4. Able to manage multiple priorities and timelines.

Skills & Knowledge:

  1. Knowledge and experience of HRM or HRD, with knowledge of OD as an advantage
  2. Project Management and Stakeholder Management
  3. Graphics and data visualisation; able to use Tableau or other software is ideal.


  • Minimum of 3 years of HR management or consulting experience
  • Ideally with 2 years of experience in HRIS or analytics

Applications close:

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