Job Description

As part of our Digital Learning Services team, you will support the design and development of a whole-of-government digital learning ecosystem to deliver seamless learning experience for public officers as College embraces digital learning.

Job responsibilities:

• Plan and carry out qualitative and quantitative research, usability testing, stakeholder interviews, etc. to uncover stakeholders’ needs, motivations and behaviours.
• Facilitate workshops and activities with stakeholders to understand business needs, gather and evaluate requirement.
• Combine data and user research to develop meaningful experience maps, personas, scenarios to communicate research findings.
• Prepare end-to-end product design flows, wireframes, mock-ups and prototypes, to facilitate conversation with stakeholders.
• Create and rapidly iterate on ideas in order to develop them via storyboards, user flows, mock-ups, and prototypes, or other methods as needed using a user-centered design approach.
• Work closely with Product Owners, Product Managers and technical teams to ensure the product design meets user needs and business requirements.
• Create a design-minded environment and build design capabilities amongst project team members.
• Follow up on data and metrics to keep validating the product design throughout the product lifetime, continuously optimizing user experience of products.
• Track product performance and other developments, identifying, analyses and track success metrics.
• Stay on top of industry trends in experience design and share best practices with stakeholders.

Job Requirements

• Passionate about digital learning solutions such as learning systems, workplace learning approaches, user experience design and other forms of technology-enhanced learning.
• At least 2 years of professional experience in related field
• Deep understanding of design process to guide, plan and scope product work
• Strong UX, interaction and visual design skill
• Have shipped digital products and/or services that are in use today
• Experience working in agile development team to design and release features, products and services
• Hands-on experience in user flow, storyboarding, wireframes and prototyping
• Good business acumen
• Analytical and data-driven
• Excellent communication and facilitation skills
• Experience working with a digital product/service organization, or learning organisation is advantageous